On my SM-G360G, why aren't the callers image in the contact list displayed with the incoming calls?

A

AC Question

SM-G360G the callers image in the contact list is not displayed with the incoming call

This seem to be a new development.

The image is still displayed in the contact list but does not appear when the call comes in
Unfortunately it's not my phone and I only have access to it when the owner panics
The stressed out situation is not good for calm fault finding
 

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