On my third Note in 5 days. help.

[JenTDOT]

First Note gave me some weird red screen haze and vibrated, freezing everything. Took it back as I have no idea what that could be.
Second ran super super hot. Like finger sweating hot from just surfing. No YouTube video or other tasks. No weird apps..just twitter.
Third has the same problem! Surfing makes the back of the phone extremely warm. Like uncomfortably warm. I shouldn't have warm fingers from surfing the Internet.
Is this normal?? This is with 10 minutes of surfing. I don't know what to think anymore, but I am losing faith. the first phone did not get warm at ALL. I even went to a different store to get the third one, thinking maybe they had a bad batch.
I just want to know what is normal. I really need the s pen for my work; but I think the phone store people are thinking I am full of it.
ideas? Opinion?
Thanks guys.
jen

 

[tsells]

That's not normal. Do you have an apps installed besides stock apps? Do you have an SD card?
If so, remove SD card and delete all non-stock apps and reboot. Then see if it's still running hot.

 

[JenTDOT]

All I have installed is twitter. No SD card.

 

[JenTDOT]

I uninstalled and reset. Phone did a huge amount of stock app updates upon reboot. Will report back at 2 and see if phone has resorted itself And cooled.

 

[JenTDOT]

Still running hot. You can't even keep your finger against the side of the phone. I flipped my flip cover back behind and you can feel the heat thru the double layer.
This is nuts. I am not rooted, everything stock. Nothing but stock apps on now. fourth Note? I am about to give up.
I really want this phone.
:-(

 

[doohsun]

Sounds like you've been getting a bad batch for sure. How long does it take to get hot? maybe setup the new phone on the spot and play with it before you leave the store?

 

[GregMargie]

Wow, 4 with the same problem.....I would have said the same about it being the SD card, as I had heat problems and battery drain when I put my 'old' SD card in. (bad files) I would maybe try calling your carrier at a corporate 800 number, talk to them and have them send you out a new one. Definitely sounds like you got several bad phones.

 

[Haalcyon]

That is weird. If you're able to demo the problem to the folks at the store you may want to consider getting another device, perhaps a Note Edge. That is a very strange and uncommon issue indeed.

from the Note Edge✒

 

[JenTDOT]

should the phone be warm at all after 10 minutes of use? I did a battery pull and though it is warm it isn't horrible right now like it was a few hours ago. I am waiting to see if it kicks up again.

 

[currentdroiduser]

As long as your not gaming or watching videos I wouldn't think so

posted with my note 4

 

[Android D]

should the phone be warm at all after 10 minutes of use? I did a battery pull and though it is warm it isn't horrible right now like it was a few hours ago. I am waiting to see if it kicks up again.

Honestly my phone does get "warm" after 10 mins of use...And I can feel it thru the case I have on it. But to date, I haven't made much of it honestly.
But what u are describing is perhaps worse than me. And as every 1 says, its just unfortunate u r getting a bad batch. I would definitely dump the Note 4 and go for Note edge if I were you!

 

[goin_nil]

should the phone be warm at all after 10 minutes of use? I did a battery pull and though it is warm it isn't horrible right now like it was a few hours ago. I am waiting to see if it kicks up again.

Mine never gets that hot, even after an hour of screen on. A weak cell signal can be a cause (the phone has to work harder to maintain a signal) but hard to say.

 

[Frank Theplank]

Lol I bet they are giving you the same phone back if it's really hot or somethings really weird. My phone stays pretty damn cool but it is the exynos version 8 core. I've never noticed more than a slight warm patch I guess we're the processor is. Yer definitely show them how hot it is and watch them swap it in front if you maybe leave something in the box in a way so you know it's not the same one . Strange stuff!

 

[muzzy996]

My first thought is indexing service . . if you put in a microSD card with lots of files on it or you loaded a bunch of files onto the device's internal memory like images, videos or music then this could be it. It would happen on every replacement and you'd need to give the device time to settle down if you're really loading it down with new data. How long I don't know since that's not something I do, I'm just mentioning it because it has been discussed in other threads.

Second thought is if one uses auto backup/restore features that Google provides when setting up a new phone then auto restore of applications that aren't compatible with a device or the version of OS on the new device can be an issue.

If it were me the first thing I'd do is install a cpu/system monitor tool to see if I can see what processes are running and taking up CPU time. I use System Panel Lite for this. I'll open said monitoring tool and watch the CPU cycles to see if the CPU steps down to lower cycle steps (typically at idle the CPU % that I see on my note 4 is at 10% or so (since the system monitoring app itself will keep the CPU from fully dropping down). The bars along the sides of the various app/service entries in the list indicate CPU usage for each.

 

[Rukbat]

One of my Note 3s did that - once (in December 2013). After a battery pull it never did it again. I'd keep returning the phones until I got one from a different batch. (Samsung has to eat all the bad ones. They made them, it's their problem.) If enough people "wouldn't take it any more", as the movie had it, maybe the manufacturers wouldn't take the attitude of "well, we know this is a bad batch, but let's ship it anyway - some people won't complain". I spend 5 minutes on a phone that's under warranty - then it goes back. (I did that as a dealer too. If I couldn't fix it in 5 minutes, it went back to the distributor - who sent it back up the supply chain, back to the manufacturer. I fixed damaged phones. I fixed out-of-warranty phones. I replaced in-warranty phones. It doesn't cost the store or carrier anything but a few minutes of someone's time.)

Muzzy, thanks for the link. Good app to have.

 

[V J]

Definitely not normal. My Note barely gets hot after an hour of playing Asphalt 8. Just take it back and show them how hot it gets just from browsing and I'm sure they'll do a swap. Don't give up, defective units aren't common but you're getting unlucky.

 

[JenTDOT]

I am going to take it back and exchange. I am well within my return / exchange time frame, it is just getting discouraging.

 

[H3aTeRzz]

Have you been returning the charging cable with them; or have you kept and used the same charging cable? Too hard to believe that, that many phones do the exact same thing, all in a row.

 

[worwig]

Have you looked in settings, under battery, to see if there is an app that Google is installing from your account, that sucks battery?

I had an issue with the indexing service. Then an issue with exchange server push. those were killing the battery and generating a lot of heat.

 

[goin_nil]

Then an issue with exchange server push. those were killing the battery and generating a lot of heat.

Good point. On my previous phones (Droid X, Galaxy S3) I had to switch my exchange email sync from push to pull every 15 minutes (or 5 or 10). The push was draining my battery too quickly, making the phone warm.