On wifi and trying to use okay google but it says it can't reach google....

[Jon Jackson]

Is anyone else having problems?? The wifi isn't great here at work but it should be good enough to "reach google"

 

[Jon Jackson]

Just noticed if I restart phone it works.....hmmm.....I hope this is not an issue or just sometimes google can't be reached...I came from an S5 with zero issues....eeeeeeeek....

 

[Almeuit]

I'd try other wifi networks. If it was only that one I'd blame that network.

 

[ClaudiaP]

Since the update yesterday my OK Google isn't working at all.

 

[Jon Jackson]

Since the update yesterday my OK Google isn't working at all.

Getting a sick feeling.....ugggg.....my wifi here is fine....my s5 was fine on it....just praying it was a one time glitch

 

[dpham00]

Since the update yesterday my OK Google isn't working at all.

Did you clear cache? Factory data reset?

Sent from my Verizon Samsung Galaxy Note 4

 

[ClaudiaP]

I'm not sure what app to choose to clear cache and I haven't done a factory reset because I am working on another problem, the fingerprint scanner problem.
In all the years I have used smart phones this is the first time I have ever had any problem following an update and honestly I have no clue how to proceed.

I have never done a factory data reset before, I'm not concerned by OK Google, I was just letting the OP know they weren't alone.

 

[ronb]

Claudia,
If you haven't yet, do a battery pull for at least 30 seconds and then try it all again.
Good luck!
Ron