Apparently since my Samsung.com order included the trade in, the value of the order did not exceed $500 and no signature was required upon delivery. FedEx was so brilliant as to leave the package outside of my apartment building even though there's a sign in front of our building that clearly asks for people not to, and now my package has been stolen.
Samsung has requested a police report in order to issue me a refund, and when I sent them my police report, they are rejecting it because my precinct did not print out the city emblem on the report. When they sent me requirements of the police report, none of the requirements included an emblem. I've been contacting them daily since Wednesday when this occurred and have not gotten anywhere with them. They apologize that my package has been stolen and say they will help when I provide a police report with all the requirements.
Once the trade-in charges appear on my card, I'll be out $1000. I could use my renter's insurance but I'd still be losing my $500 deductible.
I'm sure my police department will look at me funny if I request a report re-printed on a form with an emblem, but it looks like I might have to make a trip down there soon...Any ideas on how to get better support from Samsung?!?
Samsung has requested a police report in order to issue me a refund, and when I sent them my police report, they are rejecting it because my precinct did not print out the city emblem on the report. When they sent me requirements of the police report, none of the requirements included an emblem. I've been contacting them daily since Wednesday when this occurred and have not gotten anywhere with them. They apologize that my package has been stolen and say they will help when I provide a police report with all the requirements.
Once the trade-in charges appear on my card, I'll be out $1000. I could use my renter's insurance but I'd still be losing my $500 deductible.
I'm sure my police department will look at me funny if I request a report re-printed on a form with an emblem, but it looks like I might have to make a trip down there soon...Any ideas on how to get better support from Samsung?!?