"pause" and "wait" in contacts no longer work

[Talon Seitzinger]

Hi everyone,

I just upgraded to a Nexus 6p and as the title says, the "pause" and "waits" that I have saved in my contacts for conference calls no longer work. As example, I call in to conferences very frequently at numbers like 1-234-567-8901,,,0123456789# The call goes through and I believe the ,,, for the pause actually works however the call only picks up 0123456 of the conference code and the 789# is left out. I am not sure if it is the new software, Verizon, or what is wrong. My s3 and droid maxx did not have problems with chain dialing. This is really annoying due to having to call into multiple different conference lines a day.

If anyone knows a fix for this please share as it would make my life 10x easier!
Thanks

 

[B. Diddy]

Welcome to Android Central! So it seems like the pauses actually work, but the problem is that there seems to be a limit to the digits it will automatically dial, correct? Or do pauses not work in other numbers?

 

[Talon Seitzinger]

Thanks for the welcome B. Diddy. Yes I think you are right that the pauses are actually working but the numbers are limited. The phone just sends the tones and I am unable to hear them so I can not even count to see if its entering them all. Im curious if anyone else is having this issue.

 

[B. Diddy]

Do you know for sure it's actually sending the tones after the pause? I've had an issue where if I use my car to dial my saved work voicemail number (which has pauses separating the phone number, mailbox number, and PIN), it only dials the phone number, and doesn't proceed with the rest of it. I have to tap the speed dial on the phone in order to make that work, not on the car.

 

[Talon Seitzinger]

Yes it definitely sends the tones. it then reads back " the number (123456) is incorrect" and it does not read the (789). I'm at a loss here.

 

[B. Diddy]

This probably won't help, but try deleting that entire contact, then reenter it.

 

[hallux]

I also have a contact with Waits in it. The first send of tones works (6 total, 5 numbers and the #), the second set doesn't work (9, 8 numbers and the #). It's access to a company voicemail system so the first set is the mailbox, the second is the password but the system isn't recognizing the password being sent.

 

[Talon Seitzinger]

Bump?

 

[Mark Turnpaugh]

Are you using Google Voice? To get this to work I had to tell Google Voice to always ask if it should use Voice or the Carrier. Once I chose the Carrier it worked every time. I am also sending 12 digits and a # after the number and that worked.

 

[Michael Lacroix1]

Are you using Google Voice? To get this to work I had to tell Google Voice to always ask if it should use Voice or the Carrier. Once I chose the Carrier it worked every time. I am also sending 12 digits and a # after the number and that worked.

Mark, this is a problem of an update of Google. Although Tech at Google when I contacted them did not know very much and then transferred me to Samsung and Samsung registered the problem and I was told that they would advice Google to fix the problem but for the moment we must uninstall the update of Google for it to work like it used to, unfortunately we can't run the update at this moment unless we're not using voice to dial out extensions. Your solution it's something I haven't tried but it sounds very annoying to bypass a problems that can be fixed. I think that maybe more people should complain two Googles and not just myself to fix the problem.
SO: PEOPLE LET'S CALL GOOGLE'S AND COMPLAIN ABOUT THIS PROBLEM, I CAN'T FIX IT BY MYSELF

 

[Michael Lacroix1]

No you're right it doesn't work

 

[MonkeyMD]

Came here just to say. Had a Note4 before and it worked flawlessly. No matter how long the extension.
I use this feature almost daily for conference calls.

Just upgraded (??downgraded) to Note8.

Now none of my numbers with pauses work.

 

[tclark333]

I just had this problem with a new number while it worked with another number. I ended up adding an extra # at the end of the number and then it let me use the carrier to dial the number instead of google voice, and then it worked again.

 

[dmw32774]

So I was having this issue too recently. It suddenly started happening after switching from Verizon to Google Fi. However, it only appears to be an issue on my two Android phones. My "non-Android" phone works fine. I don't want to say the name of that phone in an Android Forum.

I have a Pixel 6 and a Samsung Galaxy S22 that both experience this issue. Here is what worked for me...

After the initial number, I have a series of pauses (like normal). But when it comes to the second string of numbers, I dial the first digit, add yet another pause, then the rest of the digits and a pound. It looks like this...

12345678901,,,1,23456789#

Hopefully adding that extra little pause works for you too.