Ph1 essential phone black one

[Android Central Question]

My phone won't record in video mode with camera or audio won't record just dead air ok Google when you ask it works but not when you tap the microphone seem like it happened after pie update
Tech at cellular magicians says both microphones are working

 

[B. Diddy]

Welcome to Android Central! Does this also happen in Safe Mode? https://support.essential.com/hc/en-us/articles/360012078413-Start-phone-in-Safe-Mode