"Phone" disappears

[keenan6]

Hey Guys

I've had the EVO since last Friday and I've had to do a complete reset twice in 5 days because the "Phone" app/icon/funcion disappears.

Does anyone know why this is happening ?

 

[McPlot]

never heard of that before.

 

[keenan6]

Yeah just happened again. So this will be the 3rd time.

If I go into Settings>Apps>Manage Apps>All i can see the "Phone" there, but that's the only place.

 

[CarrieK]

Have all updates been applied? This happened to quite a few people when the phone was first released and the updates since then resolved the issue. However, if you plan on rooting you may want to do that first, then flash an updated stock ROM. Current sw version is 2.08.651.2.

 

[keenan6]

I got the phone on Friday and the update came thru on Sunday. As soon as I updated, the App disappeared.

I reset the phone at that time, and a day later the update popped up again, but I have not updated yet. It just now happened again.

 

[CarrieK]

There were two updates released pretty close to each other. Once people applied them the problem was resolved and the os upgraded to Android 2.3.4. The thing is, the bootloader went from 1.4 to 1.5 as well and the only way to root is to use HTC's method. If you plan on rooting you may want to read through the Rooting section of this forum for more detailed information. If you are certain you don't want to root then go ahead and apply the second update.

 

[keenan6]

Sounds good. That does make sense.

I don't plan on rooting the phone.

I'll go ahead and go thru the first update and then wait for the fix.

thank you all for the help !

 

[CarrieK]

Sounds good. That does make sense.

I don't plan on rooting the phone.

I'll go ahead and go thru the first update and then wait for the fix.

thank you all for the help !

You're very welcome! Enjoy your new toy I've had mine since 6/23 and am still lovin' it and learning new things.

 

[CarrieK]

Hi keenan,

Just checking to see if everything worked out ok. There are a lot of knowledgeable people here so come back and ask if you have any more questions.

 

[bpdamas]

If you are just talking about the phone icon disappearing from the lock screen then this might not be exactly what problem you are describing. To fix the lock screen issue check out this thread.

http://forums.androidcentral.com/htc-evo-3d/111334-lock-screen-phone-shortcut-gone.html#post1179427

If it is something other than that then maybe it has something to do with the mirror app not showing up in the app list and you can still search for it.

 

[keenan6]

hi all

yes, i was able to resolve the issue with the two upgrades.

the first one got rid of the phone completely and the second upgrade came thru a few hours later. Once i upgraded, the phone popped back into the lock screen and back into the apps.

 

[cgardnervt]

Its a great little (BIG) device!

If you run all of the updates it should take care of this issue for you.

Enjoy the toy!