Phone Folders & Data Not Recognized By Laptop. Why?

[TomBrooklyn]

Phone: Samsung Galaxy S7 Edge
Laptop: Acer Aspire V. OS: Windows 10

How can I get access to the data in the phone to upload it to the laptop?

After connecting the phone to the laptop via a standard USB cable, the phone becomes recognized and appears in File Explorer under "This PC", and the phone charges; but after highlighting the phone on the folder list, the indication is "This folder is empty."

The phone has loads of apps and data, including photos, both in internal memory, and on the 64 GB SD card. The SD card is actually full. The internal memory is almost full, as I have been unable to upload and offload any of the photos or data from the phone.

I have tried four different USB cables, two from a set of 6' black cables I recently got from amazon.com, and two white 3' cables. None of the cables are from Samsung or originally came with the phone.

 

[chanchan05]

Did you change the setting from charge only to MTP? It can be done from the pull down notification shade once the phone is connected.

 

[TomBrooklyn]

Did you change the setting from charge only to MTP? It can be done from the pull down notification shade once the phone is connected.

Thanks for your response. But no.

I am unaware of MTP. What does MTP stand for?

I have just searched the pull down screen and haven't found anything labeled MTP.

 

[chanchan05]

Pull down the notification bar, it will say charging, tap for more options. Select MTP.

MTP stands for media transfer protocol.

 

[TomBrooklyn]

It wasn't showing up, but I cleared my notifications, closed and reopened the notifications, and then it showed up. Thanks a bunch, chanchan.