Phone is showing storage full when it's not

[Plics1998]

The photo organizer you use does it have trash bin ?

It does not.

 

[mustang7757]

It does not.

You check file manager any duplicate files there ?

 

[Plics1998]

You check file manager any duplicate files there ?

I checked and can't find any.

 

[mustang7757]

I checked and can't find any.

Somewhere something duplicate with that media file in apps list , check hidden files you stop using One Plus gallery but check its garbage bin what is that app reporting?

 

[mustang7757]

Give disc storage app little more time to pick up more information also

 

[Plics1998]

Somewhere something duplicate with that media file in apps list , check hidden files you stop using One Plus gallery but check its garbage bin what is that app reporting?

I enabled the app specifically to check for that and there was nothing there.

 

[mustang7757]

I enabled the app specifically to check for that and there was nothing there.

How about google photos, you use that?

 

[mustang7757]

Check in files manager the thumbnail folder is it large ?can show duplicates and old thumbnail

 

[mustang7757]

You see like on my Note20U in its stock file manager

 

[mustang7757]

I have to check my 1+7 T pro mclaren tomorrow when i go to work

 

[Plics1998]

I do not use Google photo.
I checked the thumbnail folder. There were 59 items. The size difference didn't register.

 

[mustang7757]

I do not use Google photo.
I checked the thumbnail folder. There were 59 items. The size difference didn't register.

Go over once more the folders in file manager, if still nothing and disc storage might have to talk to One Plus and maybe get device under warranty exchange but ill check my One plus device tomorrow , maybe javier chime in more tomorrow also. But it definitely sounds like duplicate reporting.

 

[Javier P]

I have disabled the Gallery app on this device because I use a different photo organizer (whose cache I have cleared). I enabled it to see if there's any trash to clear, but there isn't.

Ugh. I've seen this problem reported a few times and in some cases the problem was the stock Gallery app. In your case it seems like double reporting the same storage. Just in case, are you using any third party Messages app (Textra, WhatsApp, Telegram ...)?

 

[mustang7757]

Looked at my One Plus couldn't find anything, but like mentioned look at duplicate folder , files etc.. that something you would to go over as we don't have the device in front of us to do that .
Might even consider factory reset and start fresh

 

[mustang7757]

Also use the built in free up storage space