So my girlfriend has a s7 edge, for the past week shes been complaining about her phone keeps on crashing/freezing then reboots several times and sometimes shows a half fuzzy screen (almost like a static tv).
Last night she said it kept happening and then it went blank for a while then came on a screen stating "bootloader exception" she held down the power button/volume button or something and it seemed to have brought the phone back to life. Now after that the phone still kept freezing/crashing. Took it to a Samsung store earlier today and they took the phone in for an hour and said the problem hasn't occurred once but can see from the logs there was an error and they have fully wiped the phone. It seemed fine at first but now it has been doing the same thing over and over. Cannot use the phone for more than 10 mins without it going crazy.
Just to clarify, the phone is not rooted or anything only had it for 6 weeks (still within warranty hence why samsung did take the phone in). Although she did say she downloaded a photo collage app from the store and reckons it has started from that but not 100% sure. But am sure if this was the case a simple factory wipe would have resolved the issue? (i have also wiped the cache partition).
Someone please help us! Shes been crying non stop!!!
Last night she said it kept happening and then it went blank for a while then came on a screen stating "bootloader exception" she held down the power button/volume button or something and it seemed to have brought the phone back to life. Now after that the phone still kept freezing/crashing. Took it to a Samsung store earlier today and they took the phone in for an hour and said the problem hasn't occurred once but can see from the logs there was an error and they have fully wiped the phone. It seemed fine at first but now it has been doing the same thing over and over. Cannot use the phone for more than 10 mins without it going crazy.
Just to clarify, the phone is not rooted or anything only had it for 6 weeks (still within warranty hence why samsung did take the phone in). Although she did say she downloaded a photo collage app from the store and reckons it has started from that but not 100% sure. But am sure if this was the case a simple factory wipe would have resolved the issue? (i have also wiped the cache partition).
Someone please help us! Shes been crying non stop!!!
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