Phone number pad will not display during calls

anoldbaldguy

New member
Dec 11, 2019
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I have an old nexus5x that I have been nursing along. Running 8.1.0.

After a phone call is established, the phone application will not show the numeric dialpad when the keypad button is pressed.
The dialpad will show and allow me to make a call, but pressing the keypad button once a call is initiated (to dial meeting ID's in conference calls, or to navigate a phone tree for example)
This is not a proximity sensor issue - screen shows fine, keypad button lights and stays lit but numbers dont appear on the screen.
All other buttons (speaker/phone, mute, add call, hang up) all function fine.

I have cleared phone app cache and data.
I have cleared the device cache (recovery mode) and restarted.
Still no joy.

Can I de-reinstall the actual phone app?

Thanks,
Old bald guy mike
 
Fixed by uninstalling updates and rolling back to factory original.
Undesired resolution, but it worked.
If anyone knows of another way please let me know.
 

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