Question Phone's Camera

[Jhatn]

I have the Samsung Galaxy A35.

It doesn't matter if I turn off the screen or leave it on before putting the phone in my pocket, every now & then, the phone's camera will take 1 or more screenshots.
I've checked the the camera's Settings & cannot find anything that may help.

The About Camera shows a Snap Inc. Privacy Policy (so I assume the camera is associated with Snap Chat?); but if I tap Contact Us, I am sent to Samsung Members.

I'd like to know:
1. Why the camera takes automatic screenshots
2. If there is a problem with the phone/camera
3. If there is anything I can do to stop this

 

[mustang7757]

Hi, try deleting camera icon short cut on the lock screen see if that helps

 

[B. Diddy]

In case the phone is turning on by accident in your pocket, and the Palm Swipe feature is somehow getting activated, try turning that feature off: https://www.samsung.com/uk/support/...nes and tablets include,one side to the other.

 

[Jhatn]

Hi, try deleting camera icon short cut on the lock screen see if that helps

That didn't help.

In case the phone is turning on by accident in your pocket, and the Palm Swipe feature is somehow getting activated, try turning that feature off: https://www.samsung.com/uk/support/mobile-devices/how-do-i-take-a-screenshot-on-my-samsung-galaxy-device/#:~:text=Most phones and tablets include,one side to the other.

The Show Palm feature was turned On. I turned it Off.
Hopefully that's where my situation came from & will stop now.

 

[mustang7757]

That didn't help.


The Show Palm feature was turned On. I turned it Off.
Hopefully that's where my situation came from & will stop now.

If it's not being triggered by the icon on the lock screen then you can remap the home button not to access the camera

 

[B. Diddy]

That didn't help.


The Show Palm feature was turned On. I turned it Off.
Hopefully that's where my situation came from & will stop now.

Just to be sure you were looking at the right option -- are you sure you were looking at the Palm Swipe option for screen capture? "Show Palm" is the option to trigger a selfie by raising your palm while the selfie- camera is pointed at you.

 

[Jhatn]

The Palm Swipe option is in a different location, so I turned that off as well.

 

[B. Diddy]

Ok, let us know if it keeps taking screenshots by accident after turning off Palm Swipe.

 

[Jhatn]

I didn't delete the Lock Screen Camera icon shortcut, but I'm not getting unattended screenshots.

I did turn off both Palm Swipe (Settings>Advanced Features>Motion & Gestures>Palm Swipe to Capture) & Show Palm (Camera Settings>Shooting Methods>Show Palm) options & 1 of those seems to have done the trick. I'm not getting unattended screenshots anymore.

Not sure which did the trick, but it's not important for me to find out.
Thank you both for your help.