Photon Bluetooth Car Connection Problem Confirmed At Sprint Store

rinkeedink · Aug 5, 2011

UPDATE 2: SOFTWARE UPDATE FOR UCONNECT RADIOS FIXED PROBLEM

If you are having problems with Photon bluetooth connections to a Uconnect radio system and you're not sure if your radio software is the latest version, you can check it here and burn a software update on a CD and install it yourself for free following the detailed directions for your particular radio on this site:

www.mofv.com/mygig/

Fixed my problems!

2009 Dodge Journey using Uconnect system with MyGiG Navigation.

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UPDATE: Exchanged Photon for brand new one at sprint store. Tried bluetooth calls as soon as activated, even before install of gmail account and all my applications. SAME problem re-occurs as discussed below. That's three different photons that do not play nice with my car. I am going to wait for a maintenance release before my 30 days is up, and if that does no fix issue, return Photon.

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2009 Dodge Journey using Uconnect system with MyGiG, DVD and NAV.

My Photon pairs with the car no problem, and connects when in range. But bluetooth calls are either not made or dropped, and there is no audio on the Photon if the bluetooth call is dropped. This problem was replicated at the Sprint Store by the Sprint Rep in my car. SR paired and connected their Demo unit Photon and had the same issues.

Sprint rep says there are no known bluetooth issues, wait for Motorola to do a maintenance release or maybe that the Photon simply is not compatible with my car.

Dodge dealer says there are no firmware updates for Journey bluetooth or any known issues with Motorola phones in general and advises to wait for Motorola to update their software.

I also have had the no-audio issue during non-bluetooth calls others have experienced. Sprint rep re-activated my Photon, and said Sprint had provisioning issues when my phone was purchased last Sunday, July 31st. We'll see if that occurs again anyhow! I wonder if these are related issues!

wynand32 · Aug 5, 2011

Re: Photon Bluetooth Car Connection Problem Confirmed At Sprint S

So far I haven't seen any of these issues on my Photon. Pairs with my Infiniti G37 just fine, and has worked perfectly through a number of long calls. And, it's been the most rock-solid phone in general for me in some time (much better call quality and reliability than my Epic, for sure).

So, I'm thinking this might be a hardware-related issue, as opposed to software... The crowd seems to be mixed between people with LOTS of call issues and people with absolutely none...

zeropcs · Aug 6, 2011

Re: Photon Bluetooth Car Connection Problem Confirmed At Sprint S

Phone works fine on uConnect in my 2010 Challenger... I am guessing its the same system, Hard Drive, Nav, MP3, BT... I would think about exchanging it...

scoobdude · Aug 6, 2011

Re: Photon Bluetooth Car Connection Problem Confirmed At Sprint S

Do you have another phone to try out (not a photon). Its very possible the BT radio on the actual head unit could be bad. Both items are under warranty. If you can, try the HTC as they use a proprietary BT stack. Try to narrow it down to the phone or radio and proceed from there.

Good luck

rinkeedink · Aug 6, 2011