Photos on my Note 2 suddenly disappeared

Michael Deane

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All the photos on my note 2 suddenly disappeared. When I spoke to Samsung tech support all he could say was when the system updates this can happen. How bloody stupid is it to provide an update that can cause this to occur. 2 years of prized photos lost. Thank you the tech genius who thought this one up
 
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B. Diddy

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Re: Hopeless

Welcome to Android Central! That's a real shame, I'm sorry to hear it. I usually recommend to everyone that photos should always be backed up somewhere, be it on your computer hard drive or in the cloud, because mobile devices are always at some risk for failure or other glitches as you have experienced.
 

ffejjj

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Re: Hopeless

There's a tool you can download on you computer that can assist you in retrieving lost photos. Not sure if it only works on SD cards or internal memory also. Worth a look though
 

UJ95x

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Re: Hopeless

Welcome to Android Central! That's a real shame, I'm sorry to hear it. I usually recommend to everyone that photos should always be backed up somewhere, be it on your computer hard drive or in the cloud, because mobile devices are always at some risk for failure or other glitches as you have experienced.

This. Especially for SD cards, seeing as how unreliable they are, any sensitive or important info should always be backed up elsewhere

Sent from my Galaxy S4 running SlimKat 4.4.2
 

Almeuit

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Re: Hopeless

Welcome to the forums and I apologize for the inconvenience you're experiencing! :(.

I agree with all the above. Always use cloud storage because anything attached to the phone can be damaged.. Such as if you dropped a phone in a lake off a boat.. Everything would be gone.

I'd recommend the Google + auto backup feature.. I use it myself!

Sent from my T-Mobile Note 3 using AC Forums.
 

STARGATE

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Re: Hopeless

Welcome to the forums!
There might be a little hope if you use recuva as ffejjj suggested.

Always take the SD card out of the phone before any update.

Good luck and let us know how it goes.

Sent From Inside The TARDIS in a Galaxy S4 Away!
 

Chuckcell

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Re: photos on my note 2 suddenly disappeared

Hmm is this really that universal, that an update wipes picture files?

Sent from my SAMSUNG-SM-N900A using Tapatalk
 

Aquila

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Re: photos on my note 2 suddenly disappeared

Hmm is this really that universal, that an update wipes picture files?

Sent from my SAMSUNG-SM-N900A using Tapatalk

Not really, its closer to universal that an update has high odds of corrupting an SD card that's within it at the time of the update.

XT1060. Through spacetime.
 

UJ95x

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Re: photos on my note 2 suddenly disappeared

Not really, its closer to universal that an update has high odds of corrupting an SD card that's within it at the time of the update.

XT1060. Through spacetime.

Not really universal, but it can definitely happen. Always better to take precautions though, so I would take out the card before doing it, just in case.

Sent from my Galaxy S4 running SlimKat 4.4.2
 

STARGATE

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Re: photos on my note 2 suddenly disappeared

Not really universal, but it can definitely happen. Always better to take precautions though, so I would take out the card before doing it, just in case.

Sent from my Galaxy S4 running SlimKat 4.4.2

Definitely!

Sent From Inside The TARDIS in a Galaxy S4 Away!
 

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