Pixel 5 keeps reverting to Mobile Calling instead of WIFI calling

[Bash_Man]

so i am running into this issue.. I have WIFI calling enabled but it wont work for some reason. I've reigstered with Koodo (in Canada) and have enabled it on the phone.

If I put the phone in Airplane mode and turn ON wifi, WIFI Calling comes on and it works. As soon as I turn on Mobile network, it goes away.

I've rebooted the phone, reset the phone app, reset carrier services app, rebooted my wifi, rebooted modem, changed SIM card, changed router, tried other WIFI.

Only thing left for me is to wipe the phone and start again but hesitant to do that to be honest.

any suggestions?

Thanks

 

[Scott337]

I have had several phones work the same way on Verizon in the US. Many complaints about the exact same thing on the Verizon help forum over the past few years. That leads me to believe there is something about the carrier network that interferes with the phone switching to Wi-Fi calling, but I certainly could be wrong.

 

[B. Diddy]

Go to Settings>Network & Internet>Calls & SMS. Tap your carrier under the Wi-fi Calling section, then Calling Preference. Is "Call over Wi-Fi" selected?

 

[Bash_Man]

Go to Settings>Network & Internet>Calls & SMS. Tap your carrier under the Wi-fi Calling section, then Calling Preference. Is "Call over Wi-Fi" selected?

yep.. the "Use Wi-Fi calling" is enabled.

 

[B. Diddy]

yep.. the "Use Wi-Fi calling" is enabled.

Right, but do you also see an option for Calling Preference? Mine gives me the option of preferring wi-fi or mobile calling, even with wi-fi calling enabled. I keep mine as mobile calling preferred, because the wi-fi network in my workplace blows.

 

[Bash_Man]

Right, but do you also see an option for Calling Preference? Mine gives me the option of preferring wi-fi or mobile calling, even with wi-fi calling enabled. I keep mine as mobile calling preferred, because the wi-fi network in my workplace blows.

Yes, but its greyed out. cant click it or change it. Its set to Koodo.

 

[Chuck Finley69]

Yes, but its greyed out. cant click it or change it. Its set to Koodo.

Sometimes carriers block these features

 

[Bash_Man]

Sometimes carriers block these features

I remember this feature working before. When I am at home, it would be on Wifi-calling... and one day I noticed it didnt work.

 

[B. Diddy]

Yes, but its greyed out. cant click it or change it. Its set to Koodo.

That's a bummer.:-\ Maybe try calling Koodo's customer service and see if they're blocking that option from their end.

 

[Bash_Man]

That's a bummer.:-\ Maybe try calling Koodo's customer service and see if they're blocking that option from their end.

Might do that tomorrow.

 

[Bash_Man]

So I spoke to Koodo tech support and they tried a number of things from their side as far as pushing certain settings back out to the phone and a bunch of other things that I had already done my self.

Unfortunetly still no go sadly.

Any other things anyone can recommend?

I am pretty much down to the last option, which is wiping the phone.

 

[B. Diddy]

Does this also happen in Safe Mode? https://support.google.com/pixelphone/answer/2852139?hl=en

 

[Bash_Man]

Does this also happen in Safe Mode? https://support.google.com/pixelphone/answer/2852139?hl=en

Yep. Same issue :-(

 

[Bash_Man]

Hey everyone,
So I think I figured out the issue... After further troubleshooting with Koodo, I decided to try some troubleshooting my self.

I down graded the mobile speed compatibility as a test to 3G and 2G and all the sudden wifi calling came back ON. Progress made.

Ran a couple of tests and noticed that my mobile connection is faster than my at home wifi and other wifi networks I've connected to lately.

Did some research into this and noticed some other people had a similar issue to this and always came down to similar root cause.

I guess I can put this to rest for now.

Thanks everyone who chimed in with support and input.