Play Store advertising video doesn’t work

[AC Question]

Hello,
I have a problem with the advertising video in the google play store. I have uploaded two games with almost the same video (format H.264 720p 25fps).
Scimbee pictures' video works without any problems, but Scimbee numbers' video doesn't work in the play store. The video works in any browser on YouTube, also on a smartphone browser and within the YouTube app.
Thx for your help!

 

[B. Diddy]

Welcome to Android Central! See if this help page is useful: https://support.google.com/googleplay/android-developer/?hl=en#topic=3450769. You can also click on the Contact Us button at the upper right to request a call or chat.

 

[StefanJa]

Thx for your fast help, I don't know this site, but I find no information for me to solve my problem.
I will try to contact the support!

THX

 

[StefanJa]

Hello, the Google Support solve my problem, it was a bug from the play store!
Thx, for the help