Please help. Brand New Galaxy S3 with Unresponsive Screen

thxinadvance

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Mar 10, 2014
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Hello, thanks for taking time to read this.

I need help with my brand new Samsung Galaxy S3 (SGH-I747, AT&T unlocked).
The screen keeps freezing up like every 5 minutes.

Volume/power/home buttons work fine.
Phone receives/sends calls/texts/emails, and responds to s-voice.

I tried factory resetting like 10 times but it didn't solve the issue.
(out of 10 times, I was able to complete the process only twice because the rest of the time, the screen would freeze.)

It's only two-days old, fresh out of box. never been dropped or exposed to water etc.
I bought it unlocked/new from the newegg.
It's not in a protector case.

Is there anything I could do to fix the freezing issue before returning it to the vendor?
If it's the digitizer, can I open the case and do something about it? (I'm not familiar or knowledgeable with things like this however.)

I'm asking because I'd like to keep the phone.
I already activated the SIM and the service with Straight Talk and the whole process of returning the phone and replacing it may take around 2 weeks all the while draining my minutes.

Thanks in advance for your input.
 

UJ95x

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Aug 26, 2013
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Hello, thanks for taking time to read this.

I need help with my brand new Samsung Galaxy S3 (SGH-I747, AT&T unlocked).
The screen keeps freezing up like every 5 minutes.

Volume/power/home buttons work fine.
Phone receives/sends calls/texts/emails, and responds to s-voice.

I tried factory resetting like 10 times but it didn't solve the issue.
(out of 10 times, I was able to complete the process only twice because the rest of the time, the screen would freeze.)

It's only two-days old, fresh out of box. never been dropped or exposed to water etc.
I bought it unlocked/new from the newegg.
It's not in a protector case.

Is there anything I could do to fix the freezing issue before returning it to the vendor?
If it's the digitizer, can I open the case and do something about it? (I'm not familiar or knowledgeable with things like this however.)

I'm asking because I'd like to keep the phone.
I already activated the SIM and the service with Straight Talk and the whole process of returning the phone and replacing it may take around 2 weeks all the while draining my minutes.

Thanks in advance for your input.

Welcome to Android Central :)
If the phone has been having issues out of the box, I would return it.
The phone shouldn't be wasting any of your minutes if you are not using it.

Sent from my Galaxy S4 running SlimKat 4.4.2
 

thxinadvance

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Mar 10, 2014
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Welcome to Android Central :)
If the phone has been having issues out of the box, I would return it.
The phone shouldn't be wasting any of your minutes if you are not using it.

Sent from my Galaxy S4 running SlimKat 4.4.2

Thank you for the quick response.
I will return the phone to the vendor.
 

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