Please help! Phone rings even when set on silent?

[Donnie Gullion]

Please help! Phone rings even when set on silent.

S4 Now rings though it's set on silent. I've had it set to not ring--just vibrate the whole time I've had the phone and it worked that way perfectly. Nothing I know of has changed, settings indicate it won't ring, but it does (but not for everyone for some reason). I have not set up special ring patterns for contacts but 2 or 3 vibrate patterns maybe so that's not it. I don't even think a new app has been added. I set my wife's phone to silent does so as it should. I set my phone settings the same way and I get ringtones more than half the time.

I noticed this after I changed the batteries with my wife's phone, but can't imagine what that would have to do with it. I've taken the battery out and reinstalled it and that didn't help--not that I thought it would.

Please help if you have an idea about this as it is a pain at work and in meetings.
Thanks!

UPDATE: I put my original battery back in my phone (thinking this a waste of time) and it works perfectly. (And silent works as it should with my wife's phone and her original battery. Can someone explain this?

 

[SwampDonky910]

Try going to Settings/Application Manager/All/ Phone. Then select Clear Cache then select Clear Data

That would be my best guess to a fix

 

[extraclass]

Not sure if this is true but I read somewhere that if your phone is on silent it will ring if someone calls you twice within 5 minutes! This is so someone can get in touch with you in an emergency! Like I say, I am not sure this is true but it may be why your phone is ringing even when on silent!

 

[itguyjax8430]

Re: Please help! Phone rings even when set on silent.

S4 Now rings though it's set on silent. I've had it set to not ring--just vibrate the whole time I've had the phone and it worked that way perfectly. Nothing I know of has changed, settings indicate it won't ring, but it does (but not for everyone for some reason). I have not set up special ring patterns for contacts but 2 or 3 vibrate patterns maybe so that's not it. I don't even think a new app has been added. I set my wife's phone to silent does so as it should. I set my phone settings the same way and I get ringtones more than half the time.

I noticed this after I changed the batteries with my wife's phone, but can't imagine what that would have to do with it. I've taken the battery out and reinstalled it and that didn't help--not that I thought it would.

Please help if you have an idea about this as it is a pain at work and in meetings.
Thanks!

UPDATE: I put my original battery back in my phone (thinking this a waste of time) and it works perfectly. (And silent works as it should with my wife's phone and her original battery. Can someone explain this?

Sounds a little strange.