Please help, tablet messed up

Sonya Holden

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Nov 28, 2013
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My mom's Hannspree 10.1" tablet updated google play store today and then everything vanished as if it did a full wipe of the system and even though I had it checked so everything would backup if it got deleted, none of her games did. They're all reset and I don't know what to do. Please someone help!
 

B. Diddy

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Welcome to Android Central! So does it appear that a complete factory reset occurred? Did you have to go through the whole process of logging into your Google account again?

Do you know if this was a system update, or only an update to the Google Play Store? The latter occurs in the background, while you would have been prompted by the system to accept a system update.

Posted via Android Central App
 

Sonya Holden

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Yes I had to login again. From what I can tell it was just a google play store update. There are still files on the internal sd card that were there before.
 

srkmagnus

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If there was a factory reset and none of the apps were backed up then there's no way to receive those apps with data intact. I also don't think the Play Store update would have reset the device on its own. I'm guessing it was accidentally reset.

Sent from my Nexus 5 using AC Forums mobile app
 

B. Diddy

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Sorry for the delayed response. Agree with above. If the user didn't accidentally reset the tablet, then it may be faulty system software or hardware. Hannspree is not a very well established tablet maker, which will tend to make their product more unreliable.

Posted via Android Central App--please excuse the brevity and any typos!
 

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