- May 10, 2018
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Long story short, have had Samsung Premium Care on my Note 8 since purchasing it last November. I get an email last night telling me the insurance has been cancelled "At your request, or at the request of the manufacturer...". So, no biggie, right? I call up customer service at Samsung Premium Care and they can't give me an answer why this has happened. Then, the lady walks me through the process of re-enrolling. Well, guess what? After attempting to re-enroll using the Samsung+ app, the screen just hangs up in a loading freeze. I tell the lady what is happening, and she puts me on a brief hold. After that, she tells me that the app appears to be down. Ok, no problem I say. So, when will it be back up and running so I can add insurance to this pricey piece of hardware? Her answer stunned me. Not verbatim but she tells me that the app might not be up and running "for the foreseeable future". So, what does that mean? Well it means that I can't re-enroll, and I don't know if I will be able to at all.
Frustrated, yes. Surprised? Not in the least bit. With the cycle of phones coming quicker than it has ever been (all tech for that matter) I see no reason why a tremendous corp. like Samsung would go out of their way to protect their hardware like a $1000 Note 8. They are only hoping to accelerate the cycles in which consumers purchase their products at such short intervals of updated products. I find it disgusting and a terrible way to treat paying customers, but this is the world we live in and the way customer service functions, for the most part.
So, while I am a very happy owner of the Note 8 I can't say that I have much confidence in moving forward as a future Samsung customer. What I should have done was purchase the insurance through my carrier, but I made the mistake of going through Samsung. Again, I am a very big fan of Samsung products as a whole, but this experience has been emotionally exhausting. Bigger fish to fry in life but Samsung surely didn't make anything easier today.
Thanks
Frustrated, yes. Surprised? Not in the least bit. With the cycle of phones coming quicker than it has ever been (all tech for that matter) I see no reason why a tremendous corp. like Samsung would go out of their way to protect their hardware like a $1000 Note 8. They are only hoping to accelerate the cycles in which consumers purchase their products at such short intervals of updated products. I find it disgusting and a terrible way to treat paying customers, but this is the world we live in and the way customer service functions, for the most part.
So, while I am a very happy owner of the Note 8 I can't say that I have much confidence in moving forward as a future Samsung customer. What I should have done was purchase the insurance through my carrier, but I made the mistake of going through Samsung. Again, I am a very big fan of Samsung products as a whole, but this experience has been emotionally exhausting. Bigger fish to fry in life but Samsung surely didn't make anything easier today.
Thanks
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