Problem when inserting external earphones and microphone

[M3Fit]

Hi guys,

I've got this phone LG G7 quite recently, and got this problem right away.

When I plug in my earphones with microphone included I'd say that 80% of the time, people can't hear my voice. They do hear a high-pitch sound, going over my voice. This happens on call, while recording audio, on what's app...

So my guess is that's a jack-connection issue. I don't have another pair of earphones or external mic to try with at that time. But I was wondering if this was a common trouble? Should I look into getting other earbuds or look into fixing the phone?

Thank you

 

[B. Diddy]

Welcome to Android Central! What brand and model earphones do you have? Are they specifically "Made for iPhone"? If so, those may not be entirely compatible, since iPhones use a slightly different headphone jack configuration.

 

[M3Fit]

Hi There,

It is an independant brand - Symphonized. They were working with my previous phone - Samsung A5, until I couldn't use them on my phone anymore. So it really makes me think the problem is with the phone's jack connector.

 

[Rukbat]

The A5 jack went bad, then the G7 went bad? The thing common to both of them is the earphone/mic, so I'd bet on that being the problem.

 

[M3Fit]

Good point actually. But regarding the A5, It had water damage.

But it is to consider indeed.

 

[B. Diddy]

First, make sure the headphone jack is clear of any debris by blowing it out with a can of compressed air, and rooting around with a toothpick. When you're sure it's clean, plug the earphones in again and make sure they're pushed in as far as they can go, since a slight discrepancy in the location of the contacts on the plug can result in problems.

 

[M3Fit]

I've done all this, but the problem still occur. I've enquired with owners of same earphone if they've experienced this. But I was curious about the owners of LG G7.