Proximity sensor? Galaxy S10+. MAJOR ISSUE!

[CraigHHH]

Guys, this issue is driving me NUTS, and I have no idea what to do.
I've cleared the phone's cache, and I've booted in Safe Mode, and the problem persists.

I press "Play" on a Whatsapp voice note, and it takes a whole second to switch to the earpiece only and for the screen to go black, instead of it doing it instantly!

Anyone else having this issue? Seems to be a hardware thing, but maybe this is something that can be fixed with a software update...?

EDIT: happens when I'm calling someone too. Takes a whole second for it to turn off the screen when I start a call and put the phone on my ears. Very annoying!

 

[mustang7757]

Guys, this issue is driving me NUTS, and I have no idea what to do.
I've cleared the phone's cache, and I've booted in Safe Mode, and the problem persists.

I press "Play" on a Whatsapp voice note, and it takes a whole second to switch to the earpiece only and for the screen to go black, instead of it doing it instantly!

Anyone else having this issue? Seems to be a hardware thing, but maybe this is something that can be fixed with a software update...?

EDIT: happens when I'm calling someone too. Takes a whole second for it to turn off the screen when I start a call and put the phone on my ears. Very annoying!

Maybe problem on WhatsApp end?
Did you try clearing cache there and force close?

 

[anon(10614692)]

I have a problem with my proximity sensor, it means AOD doesn't switch off. I'm hoping there will be an update to resolve this.

 

[mustang7757]

I have a problem with my proximity sensor, it means AOD doesn't switch off. I'm hoping there will be an update to resolve this.

I Know been issue since day 1, just gets dim.

 

[CraigHHH]

Maybe problem on WhatsApp end?
Did you try clearing cache there and force close?

No sir. This is a known issue on the S10 series.

 

[anon(10614692)]

It uses about 5% battery so I use tap to display

 

[mustang7757]

No sir. This is a known issue on the S10 series.

I use WhatsApp , not experiencing this.

 

[CraigHHH]

I use WhatsApp , not experiencing this.

Good for you! I just uninstalled and reinstalled Whatsapp on my phone, and the problem persists. Therefore, it's not a Whatsapp problem.

 

[mustang7757]

Good for you! I just uninstalled and reinstalled Whatsapp on my phone, and the problem persists. Therefore, it's not a Whatsapp problem.

This only happens when you switch to ear piece to listen to the voice note?

 

[CraigHHH]

This only happens when you switch to ear piece to listen to the voice note?

Yes, and this was NOT a problem with my OnePlus 5, nor it's a problem with my mom's iPhone XS Max, nor it's a problem with my dad's Huawei Mate 20 Lite.

 

[mustang7757]

Yes, and this was NOT a problem with my OnePlus 5, nor it's a problem with my mom's iPhone XS Max, nor it's a problem with my dad's Huawei Mate 20 Lite.

Ok , just trying help you figure this out.
I have WhatsApp on my following devices also no issues. But want try help you figure it out .
iPhone x
Note 9
1+6
Pixel 3xl
S10+
Those phones I have it on but regardless let's see if we can figure your issue out .

 

[mustang7757]

Can you go to settings then apps > 3 Dots upper right corner tap> reset app preference see if anything changes?

 

[CraigHHH]

Can you go to settings then apps > 3 Dots upper right corner tap> reset app preference see if anything changes?

that didn't work, and now my Whatsapp chats appear with the numbers only, not the names. And to fix it, I need to follow the instructions found on https://faq.whatsapp.com/en/android/30019297/, and I don't know what that's going to do with my Whatsapp chats. Here we go again, uninstalling it and reinstalling it.

It's a phone issue. And Samsung needs to answer for this. Thanks anyway

 

[mustang7757]

that didn't work, and now my Whatsapp chats appear with the numbers only, not the names. And to fix it, I need to follow the instructions found on https://faq.whatsapp.com/en/android/30019297/, and I don't know what that's going to do with my Whatsapp chats. Here we go again, uninstalling it and reinstalling it.

It's a phone issue. And Samsung needs to answer for this. Thanks anyway

Oh sorry didn't workout, you can get hold of Samsung through the members app let them Know your issue .

 

[anon(10562251)]

There is definitely something buggy about it. I've hung up a few calls accidentally with my face as well, just using the regular phone app.

Also occasional pocket dials and music starts playing randomly after leaving car / Android Auto, which I suspect may be the sensor as well.

Hopefully just a software issue!

 

[zipro]

Doesn’t work with some apps. Runtastic push-ups Pro doesn’t work at all on my S10 5G. Doesn’t recognize the face approaching

 

[11B1P]

It's a phone issue. And Samsung needs to answer for this. Thanks anyway

Samsung needs to answer for this? You sound like you're special and entitled. Nobody wants to receive a defective phone but it happens.

Do you realize there are going to be lemons?

Have you contacted Samsung for a replacement?

 

[jlangner]

Its phone. On regular dialer I occassionally notice my phone call is paused. It is because somehow my ear triggers the 3 dots on dialer and hits pause. Usually only happens on incoming calls so I am going to disable AOD and see if that is related...somehow.