Proximity sensor issue

[Rockyroad2]

So I got a new device and the issues are not as bad and are less visible. However, I'm having a problem with the proximity sensor now that never had on the old device. When I make phone calls, the screen is not always turning off when I put it near my cheek, which leads to me turning on mute, speakerphone, or ending the call. Could this be because of a case I bought? It's a hard snap on case that is a pain to remove. Hopefully it's not another hardware issue

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[Rockyroad2]

Bump, i'm probably going to try taking off the case tonight. I just didin't want to do it until I knew it was a possibility. If it matters, the case I have is :
For HTC One M7 Hard Case Snap on Phone Rubberized Matte Cover | eBay

 

[ffejjj]

Do you have a screen protector on it?

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[Rockyroad2]

No I do not

edit: I'm also under the impression that the screen protector wouldn't reach the sensor anyways right?

 

[ffejjj]

It was an issue with previous phones. Sometimes the protectors weren't cut right. That messed with the sensor.



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[Rockyroad2]

Well I just have that case

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[tx_tuff]

Did you take the case off and try it without?

Tapatalk mofo

 

[Rockyroad2]

I will try tomorrow the case is just a pain in the *** the three off

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[Rockyroad2]

So it works fine without the case so I guess that's my issue

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[Rockyroad2]

Just out of curiosity, does anyone have this issue with any other case? I don't want to have this issue with another case.. Although it would be easier to remove the phone when i make phone calls with a soft case than a snap on.