proximity sensor issue

[dtg755]

As of two or three days ago, my proximity sensor is not registering anything. It doesn't shut off the screen when I'm in a call and I've tested with androsensor and it doesn't register anything. Has this happened to anyone else? Is there a way to fix it?

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[pedrosdsilva]

Did you put a screen protector covering the sensores?

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[dtg755]

Nope no protector. Just stopped working. I have a theory that maybe the phone got too hot and it fried the sensor but I have no way of knowing.

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[bhkjunk]

I had this same problem a few months back, where my phone screen would not turn on when I pulled my phone away from my ear.
I ended up doing a warranty exchange with Google, so that is what I would recommend.

 

[greydarrah]

Assuming you don't have a case on the phone that might be interfering with the sensor, I'd try a factory reset first...Google is probably going to make you do on the phone anyway if you call them for warranty exchange. If that doesn't fix it, get it replaced.

 

[N4Newbie]

If you are brave enough, you can try replacing it yourself. Watch all of this video, but especially the part which begins at the 8 minute mark.

Here is one source for the replacement part: Replacement Parts Headphone Jack with Proximity Sensor for LG Nexus 4 OEM - LG Nexus 4 Replacement Parts - LG Nexus 4 Accessories - LG Accessories

 

[Mike_47]

Could some kind person please tell me where the proximity sensor is in my Nexus 4? It works, but it's erratic.
Maybe I'm covering it with a soft plastic case. Thanks...

 

[Benjamin Borns]

the proximity sensor is in the left upper side at the top of the display (the two holes)

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[Mike_47]

UPDATE: I was using a soft plastic case which wraps around all 4 edges of the phone. I replaced this with another case which leaves the top area open. Voila... Proximity Sensor works fine now ;-)