QC Issues on the Priv?

[murphcid]

I am seeing threads on Crackberry about loose USB ports, and other issues so I have questions. I seem to see (at least on these forums) a lot of Quality Control (QC) issues. Is this normal for Blackberry? Back in the days I had two 9700's that both died about six months in when the keyboards stopped working. Both were in otterbox cases, and babied, but the keyboards just stopped working. This led me away from Blackberry products to HTC (which I love), so I am wondering if BB has more than normal QC issues with their phones? The QC (and cost) are stopping my purchase of the Priv at this point, till I do more research. Love the look and feel of the phone, but once burned (or in my case twice), twice shy. I loved the 9700's, but if I only get six months out of a BB phone before it dies, I'll stick with my HTC phones.

I got my BB 9700's at the same time that I got my wife an iPhone 3GS, which lasted and lasted, and was eventually given to my sister in law (who killed it in a novel and inventive way as she kills all her phones...the stories I could tell, OMG.) On the QC front, could it be that BB was unprepared for the demand, and so was rushing phones out? If I am going to spend $750 on an item, I going to do research on that item before I buy it.

 

[SeltzerWater]

Yes, there are definitely QC issues. BlackBerry haw a very easy and quick RMA process though, and they have already replaced my Priv twice.

Posted via the Android Central App

 

[murphcid]

TWICE! Its only been out for a couple of weeks! WOW.

Yes, there are definitely QC issues. BlackBerry haw a very easy and quick RMA process though, and they have already replaced my Priv twice.

Posted via the Android Central App

 

[middbrew]

Actually BlackBerry has changed how they produce devices since Chen took over as CEO. The Z30, Passport, and PRIV are solid made devices. That being said, every maker, including BlackBerry has issues with devices. With the need to rush phones and tables to market, everyone has issues with there stuff.

 

[grover5]

Actually BlackBerry has changed how they produce devices since Chen took over as CEO. The Z30, Passport, and PRIV are solid made devices. That being said, every maker, including BlackBerry has issues with devices. With the need to rush phones and tables to market, everyone has issues with there stuff.

I agree. I think BB quality control is as good as any.

Posted via the Android Central App

 

[tte404]

I also have to say that I have not had any issues as described anywhere.
The device does get hot though, but not enough to warrant a shut down and only when I game with it.
The battery is not as good as the Passport, but I do get 8 hours on screen time.
The physical keyboard is solid and does what it does, again I'm comparing it to the Passport but truth be told; I rarely use it as I do favor the virtual keyboard.
As for creeks and wobbles? I don't know what other reviewers are doing with their devices but I've not experienced what they have...
BlackBerry QC is pretty much like any other device manufacturer but their RMA is phenomenal.

Posted via the Android Central App

 

[Trisk333]

I also have to say that I have not had any issues as described anywhere.
The device does get hot though, but not enough to warrant a shut down and only when I game with it.
The battery is not as good as the Passport, but I do get 8 hours on screen time.
The physical keyboard is solid and does what it does, again I'm comparing it to the Passport but truth be told; I rarely use it as I do favor the virtual keyboard.
As for creeks and wobbles? I don't know what other reviewers are doing with their devices but I've not experienced what they have...
BlackBerry QC is pretty much like any other device manufacturer but their RMA is phenomenal.

Posted via the Android Central App

+1 I'm not having any QC issues to include heat. I do have one with a Nov 17th build date so don't know if that makes a difference but it's possible some earlier issues were addressed. I think BlackBerry is listening to people and even my hardshell case doesn't have the protruding rivets that were causing damage to some phones. My only real complaint is that I hope at some point the predictive text will work for more apps such as Chrome.

Posted via the Android Central App

 

[murphcid]

More and more I am seeing over at Crackberry people going through 2-3 Privs before they get a "good one". I have NEVER had that issue with any phone I have owned from HTC. Same with the Apple iPhones that my wife and daughters use. I, personally, went through two 9700's in a year, where the keyboard just stopped working, and after the second one, I never gave Blackberry a second look.

 

[quicksilverss05]

Could be you just had bad luck that one time. I had a BB Storm when it came out back in the day... It sucked in hindsight but amidst thousands of complaining owners i must have received the only good one and used it for 2 years before upgrading without QC complaints. I also owned a Galaxy Nexus and was horribly disappointed with its quality to the point i disregard Samsung when shopping so i understand where your coming from. My current phone is a 2013 Moto X and although it has survived 2 years it came out limping on a battery that carries the phone from one charger to the next with little time between. The Priv is defiantly on my radar for a replacement.

Remember, those who have a problem with a device will always make the most noise and when it comes to online communities like this one we are only representing a smaller tech savvy portion of the actual consumer base that buys these devices. I read all the complaint online back on Crackberry but I didn't rush out and start a thread to claim how great mine was. Take it with a grain of salt. At the end of the day you either get the phone or you don't.

 

[Deleted member 2678566]

Actually BlackBerry has changed how they produce devices since Chen took over as CEO. The Z30, Passport, and PRIV are solid made devices. That being said, every maker, including BlackBerry has issues with devices. With the need to rush phones and tables to market, everyone has issues with there stuff.

I have to somewhat agree. My Z10 got through half a dozen USB cables. My Passport got through two in its short time but that's because one of them was an older cable.

I now make sure I invest in good cables. I have an Aukey Quick Charge which is amazing. Had no problems. So far.

The native cable is the same cable we got with our Passport and Classic devices and I use it as a back up and there's nothing wrong with it.

I also got a MiTec fast charge for the car and that looks like a good buy because it actually charges my device which surprised me.

Quality is much better than BB10 and BBOS days.

 

[Puzzlegal]

I am in the process of upgrading from a 2013 moto x to a priv (with wireless charging). I currently have both, and am waiting to get my phone service moved from Sprint to net10.

I have never had user support as good as what I got with this phone. Not close. I had a number of issues when it was new, but none turned out to be hardware issues. It went through battery extremely fast the first couple of days, until it finished setting itself up. It was a little flaky in other ways until the first system upgrade mid-december. And the charging coil is extremely low in the back, and I had to prop the phone on a pencil on the (upright) wireless charging stand to get that to work. But I'm still using the handset I was shipped, and everything feels crisp and tight.

 

[Deleted member 2678566]

I love hearing about Android users from other devices coming to the Priv