Quality Concerns?

[Kalebb2010]

The bottom part of my battery door can be pushed in and out slightly, as well as a slight movement on the right side plastic bezel. Anyone else? Don't want to take it back, as I'll get a case and expect that it'll no longer be an issue. I hope..

 

[cajuncartfan]

I have the same issues. I'm going to take mine back and get a another white one. Do you have white?

 

[Kalebb2010]

Mine's black

 

[kewlgirl11]

I noticed the side of the phone separating from the screen 2 days ago and my battery cover moves in and out on the left and right side. The separation on my phone goes roughly half way up the body and it is doing it on the bottom of the phone by the buttons.

I'm going to take it back next week when I get home and see if I can get a new one. I have a white Vivid.

 

[cajuncartfan]

I noticed the side of the phone separating from the screen 2 days ago and my battery cover moves in and out on the left and right side. The separation on my phone goes roughly half way up the body and it is doing it on the bottom of the phone by the buttons.

I'm going to take it back next week when I get home and see if I can get a new one. I have a white Vivid.

I just got back from AT&T and the manager brought some from the back, both white and black and they were all doing it. I can deal with it. The phone works fine and I like HTC sense.

 

[knighthawk321]

One thing I can attest to is that the Vivid will Not hack being dropped on its lower left corner onto pavement from a height of 4 feet without a Good case . It happened to me today. The screen cracked badly. Time to check out the insurance I took out on it. :'(

 

[cajuncartfan]

One thing I can attest to is that the Vivid will Not hack being dropped on its lower left corner onto pavement from a height of 4 feet without a Good case . It happened to me today. The screen cracked badly. Time to check out the insurance I took out on it. :'(

Oh no! Good luck!

 

[kewlgirl11]

I just got back from AT&T and the manager brought some from the back, both white and black and they were all doing it. I can deal with it. The phone works fine and I like HTC sense.

I keep mine is a saFPWR case and don't see it too much but when I take it out of the cue and see it, it annoys me big time. If it's happening to other phones at the store then maybe it is a design flaw or production issue? I suppose I case deal with it if I have to though. I like HTC Sense as well

 

[kewlgirl11]

One thing I can attest to is that the Vivid will Not hack being dropped on its lower left corner onto pavement from a height of 4 feet without a Good case . It happened to me today. The screen cracked badly. Time to check out the insurance I took out on it. :'(

OUCH! Let us know how it turns out for you. I wish you luck!

 

[knighthawk321]

OK, here's the deal. AT&T doesn't exchange damaged phones through their device repair centers. You gotta go through their insurance claims system. You, of course, have to have the insurance to use it. The only deal it gives you is that you'll get a new phone, but you Will be paying another $199 for it. The only other recourse is to buy a new one at the unlocked price. This, of course, is not an option for most of us. The only good part is that the "deductible" goes on your bill. You don't have to pay for it up front like we did when we got it originally. The lesson from this? Get A Good Case When You Get The Phone. My damaged one is still working (I'm posting this from it) but it can't hack being dropped on the pavement. Going to check Seidio to see if the Convert is up yet. If not, I'll have to settle for the Active. Either way, I gotta get a case for my Vivid.

 

[penguinfish]

sigh this is what i returned my phone to amazon for. and the replacement i got had the same issue but i just kept the replacement. really like sense as well so im planning on just keeping it. my seidio active is on its way, should be here in two days from amazon.... it seems like htc really took a nosedive on this phone though, with the locked bootloader and this

 

[erwaso]

OK, here's the deal. AT&T doesn't exchange damaged phones through their device repair centers. You gotta go through their insurance claims system. You, of course, have to have the insurance to use it. The only deal it gives you is that you'll get a new phone, but you Will be paying another $199 for it. The only other recourse is to buy a new one at the unlocked price. This, of course, is not an option for most of us. The only good part is that the "deductible" goes on your bill. You don't have to pay for it up front like we did when we got it originally. The lesson from this? Get A Good Case When You Get The Phone. My damaged one is still working (I'm posting this from it) but it can't hack being dropped on the pavement. Going to check Seidio to see if the Convert is up yet. If not, I'll have to settle for the Active. Either way, I gotta get a case for my Vivid.

The deductible for smart phones is $199!?!?

 

[knighthawk321]

The insurance plan has three tiers, $50, $100 and $199. The Vivid falls in tier 3. They sent me a complete new phone in the box. All I have to do is send back the broken phone and its battery within 10 days. I keep the charger and cable. Fortunately, the cost goes on the bill this time, instead of having to pay for it up front.

 

[Iamdunne]

I noticed the side of the phone separating from the screen 2 days ago and my battery cover moves in and out on the left and right side. The separation on my phone goes roughly half way up the body and it is doing it on the bottom of the phone by the buttons.

I'm going to take it back next week when I get home and see if I can get a new one. I have a white Vivid.

I was on the last day of my 30 to be able to return my vivid and had issues with receiving texts out of order or 2 or 3 times, and then today when I took of my case the phone was pulling away from the screen by the volume control. That caused me to return it for the skyrocket today. I am sad though because I liked the screen clarity and sense UI much better. Hope everyone else has better luck.