Question about Droid on Wirefly.com

Mysteria

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Dec 3, 2009
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Has anyone else ordered a Droid from Wirefly? I may have made a mistake by doing so. It should be arriving today. The phone was much cheaper and the activation fee will be waived on my 2nd or 3rd bill. I'm a bit nervous about opening the box.

Their "no more than 30 minutes of use" refund policy makes no sense. I asked an agent in live chat how I would know whether or not the phone is defective if I don't use it more than 30 minutes. I was told that I could still return it for a refund as long as it's within the 30 day trial period, and if I don't want to keep the phone/contract, I'll have to cancel service with Verizon within 14 days.

If I purchased the phone at a local store, I would be given a 30 day trial. I also heard that if I have problems with the phone, I'll have to send it to Wirefly rather than take it back to the store for another phone. This bothers me because if I send it back, I'll be without a phone for the length of time it takes them to send me a new one.

My first Droid was defective (I think). I thought the issue was Verizon's coverage area because people were telling me they couldn't hear me during phone calls. They also said I was "breaking up" sometimes. I was being kicked off the Internet, too. I decided to take it back for a refund and have the contract waived. Then I got an iPhone with AT&T. Their coverage is terrible!

I'm still on my 30 day trial with AT&T so I won't have a problem sending my phone back for a refund.

I forgot to mention that I have to keep a $59.99 voice plan with the Wirefly discount for 181 days. That's not really a problem since I need the extra minutes...unless I get stuck with a phone that doesn't work.

Should I send it back unopened and buy it at the store? It's $50 more and I'll have to pay the $35 activation fee, plus the extra $100 up front. I'm not sure how long it takes to get the mail in rebate. I could order the phone from Verizon's site for an instant discount but the site hasn't been working very well.

Any suggestions will be appreciated.

Here's the return policy I'm referring to: https://www.whereismyorder.com/SatisfactionGuarantee.aspx?referringpartner=wirefly#1
 

myriad46

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Nov 6, 2009
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Wow....it must be exhausting to live in your head.

I think you've covered all the points, just make a decision.
 

salanester

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I can tell you don't think the responses have been particularly useful, but they are right. I would just send it back and get it from Verizon. I don't know how much you are saving, but if it's less than $100 I wouldn't think it is worth it. Plus, you shouldn't have this much anxiety over a purchase.
 

Marine One#AC

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Nov 19, 2009
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When I decided that I had to have a Droid, I looked at Wirefly. Overall, they were about $50 cheaper than going through Verizon. In the end I chose the Verizon route. By doing so, I was able to keep my 11 Alltel My Circle numbers and plan, which was worth more than the $50 savings I would have received. But that isn't the reason I did it that way. After doing a google search of Wirefly, I concluded that they were not an outfit with whom I wanted to do business. There were way too many complaints and horror stories about their customer service. I ended up having to exchange my first Droid (call quality issue). I can only imagine how badly that could have gone if I had purchase the phone through Wirefly. Just my $0.02.
 

budwizer

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Nov 16, 2009
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I could order the phone from Verizon's site for an instant discount but the site hasn't been working very well.

If you are having problems ordering the phone through Verizon's web site just call the 800 number listed on the site. I ordered two Droids over the phone and they were here next day. You still get the online discount if you call them versus possibly not receiving it if you go into a local Verizon store. They even waived the overnight fee for shipping.
 

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