Question about Droid Turbo Screen Assurance, will they replace the screen if there is a crack underneath the surface?

BRT2015

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Question about Droid Turbo "Screen Assurance"

I recently dropped my phone, resulting in a crack in my screen. I've read where Verizon will replace a cracked screen on the Turbo free of charge, but its wording isn't very specific. My question is will they replace a screen which has a crack underneath the surface?

Thanks in advance!
 

Einsteindks

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Re: Question about Droid Turbo "Screen Assurance"

Verizon doesn't replace the screen so much as just swap out the whole phone. I'm in a similar situation, and will be replacing the screen assembly myself. It's not too difficult, but does require great care. I don't want to exchange my phone and have to reload everything, hence the self repair job.
 

jimcapraro

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Mar 2, 2011
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Re: Question about Droid Turbo "Screen Assurance"

I recently dropped my phone, resulting in a crack in my screen. I've read where Verizon will replace a cracked screen on the Turbo free of charge, but its wording isn't very specific. My question is will they replace a screen which has a crack underneath the surface?

Thanks in advance!
It's a benefit provided by Motorola. They provide a one time only cracked screen phone replacement. I took advantage of this last January. I told Verizon about it. They informed Moto,who sent me a replacement. I then used the same package to return my damaged handset. It took two days to receive the replacement
 

MA2GA28

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Jun 8, 2010
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Re: Question about Droid Turbo "Screen Assurance"

My wife just went through it. Went to the store, and they had a refurbished phone sent to her to replace the old one. Took a day.
I believe you can also go straight through Motorola as well, but not too sure.
 

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