Question about Samsung's Galaxy upgrade program

[ScottRx82]

I purchased the Note 9 directly from Samsung last year as a pre-order, choosing the finance/upgrade option for the first time. From what I've read, the program allows you to return the device to Samsung after 12 months of payments, be done with its payments, and get credit towards the new Galaxy. My question is if the Note 10 becomes available for pre-order before a 12th payment is made because they announce it less than 12 months from the release of the Note 9, will there be any complications regarding the upgrade/return of the 9? Consider it an early prep inquiry in anticipation of the 10 in likely August again lol. Thanks!

 

[evohicks]

I purchased the Note 9 directly from Samsung last year as a pre-order, choosing the finance/upgrade option for the first time. From what I've read, the program allows you to return the device to Samsung after 12 months of payments, be done with its payments, and get credit towards the new Galaxy. My question is if the Note 10 becomes available for pre-order before a 12th payment is made because they announce it less than 12 months from the release of the Note 9, will there be any complications regarding the upgrade/return of the 9? Consider it an early prep inquiry in anticipation of the 10 in likely August again lol. Thanks!

I purchased the Note 8 via the upgrade program and then the 9, when the new phone is revealed at the Samsung event you will receive an email from Samsung saying you are eligible to upgrade the the new device if you want to.

It's usually around 3 to 4 weeks before its released, you receive it and within the following week you receive correspondence from Samsung about sending in your old device, all this is usually done to a time frame so that you pay 12 months before your old contract is cancelled and new one starts (in my case last time they messed up so I ended up paying an extra month, which they refunded)