Random restarts

[BlackZeppelin]

Anyone else getting random restarts? I've had a number of them in the time I've had my Note 9. By far the most common is overnight.

I only ever had a few with my 4 yr old S5. I would say I've had more restarts in 2 months of Note 9 ownership than a year of my old S5.

Any reason why?

 

[Gary02468]

I've had one definite and one suspected spontaneous restart in the two months I've had my Note9. I'd consider the phone defective if the rate were much higher.

 

[Rukbat]

A spontaneous restart is usually the battery throwing a dendrite (Lithium Battery Dendrite links) and Samsung will never replace a battery under warranty. You'll have to pay for the new one.

 

[Gary02468]

A spontaneous restart is usually the battery throwing a dendrite

Where do these articles say that battery dendrites are a cause of device restarts, let alone the "usual" cause of device restarts?

 

[justafew]

Anyone else getting random restarts? I've had a number of them in the time I've had my Note 9. By far the most common is overnight.

I only ever had a few with my 4 yr old S5. I would say I've had more restarts in 2 months of Note 9 ownership than a year of my old S5.

Any reason why?

Just curious, do you have Auto Restart turned ON? Under Settings, General Management, Reset, Auto Restart. This allows you to set a schedule to auto restart (I have it set to rebook overnight on Sat night).

 

[donm527]

As you can see in the link, nothing we haven't seen before and had same discussion with Note 8. I think for 8 owners just software issue and for me pretty much cleared up after a software update and not a single reboot or freeze on AOD since. Phones been pretty flawless since and the Note 8 section is quite boring.

New phone, expect a few bugs to show up like rebooting or freezing camera, etc. and hopefully all gets sorted out in first few months. The positives of monthly updates.

https://forums.androidcentral.com/samsung-galaxy-note-8/864252-random-reboots.html#post6145877

 

[Gayle Lynn]

Wipe cache oartion and see. Check the log in Device Maintenance, the text icon. Msybe reported.

Try reporting it is asking in Samsung+ feedback.

 

[BlackZeppelin]

Just curious, do you have Auto Restart turned ON? Under Settings, General Management, Reset, Auto Restart. This allows you to set a schedule to auto restart (I have it set to rebook overnight on Sat night).

Yes I do but funny, it doesn't seem to work. The disclaimer says that if secure startup is enabled the auto restart will not function. Even though I do not have secure startup enabled, my phone still requires me to put in a password after a restart because I use biometric authentication. Which is essentially the same as a secure startup as far as the phone is concerned.

So no auto restart for me.

I did just receive the September patch update so hopefully this will resolve that.

As far as the other poster mentioned about battery dendrites, I doubt that very much. A new battery shouldn't have dendrites. Plus I don't fast charge, overnight charge and don't charge to 100%.

 

[wyldf]

Installing a new battery did NOT fix the issue.

A spontaneous restart is usually the battery throwing a dendrite (Lithium Battery Dendrite links) and Samsung will never replace a battery under warranty. You'll have to pay for the new one.

 

[wyldf]

There's no such item as GENERAL MANAGEMENT!

Just curious, do you have Auto Restart turned ON? Under Settings, General Management, Reset, Auto Restart. This allows you to set a schedule to auto restart (I have it set to rebook overnight on Sat night).

 

[Gayle Lynn]

Spell checkers xant spell.

There's no such item as GENERAL MANAGEMENT!