Reboot defect: Has anyone sent their phone back to Samsung?

[March1]

I've wiped the phone a few times including the cache, removed my 256 gb sd card and pretty much all the suggestions I've seen on various forums and web sites but my s8 is still rebooting every hour at least.

I've also talked to tech support at Sprint (aware of the issue), talked to Best Buy Samsung Experience (aware of the issue) and also talked with Samsung who is not readily acknowledging the issue.

Samsung has the worst service plan which is to send your phone to a service center for 9 to 11 days with no replacement unit while they diagnose the problem.

Has anyone sent their phone to Samsung to repair the reboot issue and didn't work? Was it a hardware issue or a software issue?

Thanks.

 

[anon(238680)]

You already have another thread going on reboots.

 

[March1]

Indeed. This is about whether anyone has sent their phone to Samsung and what the result was, but thanks

 

[anon(238680)]

Which should be discussed in your other thread as its relevant there.

See: http://forums.androidcentral.com/sa...reboot-problem-nobody-knows-why-new-post.html

 

[felloffthetruck]

Verizon gives a 30 day return or exchange with the S8/S8+. If Sprint offers this I would exchange it ASAP as the 30 day period is approaching fast.

 

[rushmore]

"Defect" seems a tad presumptuous.

 

[March1]

Which should be discussed in your other thread as its relevant there.

See: http://forums.androidcentral.com/sa...reboot-problem-nobody-knows-why-new-post.html

Are you a moderator here?

 

[March1]

"Defect" seems a tad presumptuous.

de·fect1

ˈdēfekt/

noun
noun:*defect; plural noun:*defects
a shortcoming, imperfection, or lack.

synonyms:fault,*flaw,*imperfection,*deficiency,*weakness,*weak spot,*inadequacy,*shortcoming,*limitation,*failing;*More

kink,*deformity,*blemish;
mistake,*error; informalglitch; bug

"he spotted a defect in my work"

WHAT WORD WOULD YOU CHOOSE?

 

[anon(238680)]

Are you a moderator here?

No. I just passed on general forum etiquette is not to create duplicate threads that deal with the same subject as it spreads the conversations out and make the thread more difficult to follow, especially for newer users. My link was information for you that a fairly mature thread already existed dealing with your issue. If you'd like to speak with a moderator they can be PM'd directly.

 

[March1]

I feel the 3 main threads I've seen, 2 of I just created, deal with distinctly different aspects of the same issue. If your not a moderator I would suggest you enjoy and participate in threads that appeal to you. Been here since my note 3 so I'm good with the ediquite, thanks.

 

[dpham00]

Are you a moderator here?

He's not but i am, and we only allow one thread per topic so please use your other thread.