Reception Issues Help!!

[Davenurse]

I have a note 10 plus on the Sprint network and am having reception issues. I'm getting dropped calls and calls in which the other person cannot hear me and sometimes I cannot hear them also even though the phone call is still active. I have an S10 plus also on the Sprint network that I can put side-by-side with my note 10 and the S10 plus has no reception issues. Here's the things that I have done so far: I have downloaded a new PRL and new profile and also I have went to Sprint for a new SIM card which they place approximately 2 days ago but I'm still having the same issues. Any suggestions??

 

[Rukbat]

You evidently have a defective phone. If it's new, have it replaced. If not, you can still have it replaced, but you might get a "refurb" (which, at this point in the lifecycle, may just be a phone that someone bought, decided he didn't like and traded for something else).

 

[o4liberty]

Sounds very strange did sprint check all of your settings in the note?
I know when I was with Verizon sometimes it took a higher tech to figure stuff out.

The nice part of tmobile or att is just pop your sim in and you are usually good to go.

 

[Davenurse]

So apparently my phone was setup to international calling which is weird because I know I never touched that setting. The phone was searching for a international tower instead of a local one. Weird but it is fixed. I'm glad because I didn't want to set up a new phone. Thanks to all for the input.

 

[uncreativeartist]

So apparently my phone was setup to international calling which is weird because I know I never touched that setting. The phone was searching for a international tower instead of a local one. Weird but it is fixed. I'm glad because I didn't want to set up a new phone. Thanks to all for the input.

Do you remember how to find international calling and if it's set up that way. I feel my Note 10+ doesn't have great reception but I also think it's partly sprint's crappy network.

 

[Davenurse]

Do you remember how to find international calling and if it's set up that way. I feel my Note 10+ doesn't have great reception but I also think it's partly sprint's crappy network.

Sprint took control of my phone while on the call so I really want paying much attention but I want to say it's in connections then mobile network settings

 

[uncreativeartist]

Sprint took control of my phone while on the call so I really want paying much attention but I want to say it's in connections then mobile network settings

Thank you...