Remove retail mode on Samsung Galaxy Amp Prime [Cricket] to factory reset?

[Android Central Question]

Unable to factory reset . As well not able to disable retail mode. No demo app to uncheck. Please need help with authentication passwords
Model # SAMSUNG-SM-J320AZ
IMEI #: [redacted by Mod]

 

[B. Diddy]

Welcome to Android Central! I edited out the IMEI -- that's sensitive information and shouldn't be shared freely.

Has this always been your phone? How did you obtain it? Was it a floor model from your wireless store?

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