Question "Removed apps and users" Using tons of data, despite not having removed apps nor users?

[Lancisman]

Help? I have 8gb of data and last month it used 5gb of data, my phone model is a Motorola Moto g50.

 

[B. Diddy]

Welcome to Android Central! You're saying you haven't uninstalled any apps at all over the past couple of months?

 

[Lancisman]

Yes, I haven't uninstalled any apps. And the issue has been draining data since I got my phone in November last year.

 

[B. Diddy]

Use your phone in Safe Mode for a day and see if that data usage figure still goes up: https://en-emea.support.motorola.com/app/answers/detail/a_id/159035/~/safe-mode---moto-g50

Then exit Safe Mode, and then see if the data usage starts to climb again.

 

[Lancisman]

Would 2 or 3 hours work? I have to use my phone for school tommorow, which I cant skip.

 

[B. Diddy]

2-3 hrs might be enough, but the longer duration you try it in Safe Mode, the more helpful it will be for troubleshooting. You can always wait until you have a longer period of time where this won't impact your schoolwork.

 

[mustang7757]

Welcome to AC!
Are you using 2 different users account on the device?