Repair center in Texas

[da7thsign]

Dang.. the horror stories I've read about Samsung's "repair center" must all be true. I sent my phone out for a battery replacement because it randomly decides to not charge some days. I'm still under warranty soo they tell me to send it in to their repair center and not I've of their ubreakifix authorised centers.

Anyway I sent it out and was told it would take 10 days or so. So today, I got my phone back, which ends up being a day late, not that bad but still annoying. I open the package and they removed my tempered glass screen protector. Again a bit annoying because I paid 40 bucks for it but at least I have my phone back. When I inspect my phone, it has freakin dents and scratches on the frame.

I call Samsung support and they said the repair tech documented that I sent my phone in that condition. Unbelievable, I know it's not the fault of the support tech on the phone so I kept cool. I asked the entire call be recorded and added to my ticket. I will be calling again on Monday to speak to their repair center techs. I Already know they will deny everything and protect themselves. Does anyone have any tips for me?

I took photos and video of my phone before I sent it in just in case of a situation like this. I'm still in warranty until December of this year.

 

[eyedoc2020]

Are you sure it is the same phone and not a refurbished phone to replace yours?

 

[da7thsign]

Same one. I checked the serials

 

[Dooki]

because of issues like yours I started taking pictures of my phones proving damage, or no damage, and that it actually boots and runs, then film it being put into the return package. but I also have Samsung Premium Care and they are awesome.

 

[da7thsign]

Next time I'm going to just take it to ubreakifix type of place. I called support this afternoon and they took the liberty of voiding my warranty as well. Awesome. I'll just have to get a big case to block the scratches from view. Soo disappointed. Samsung makes amazing products, but their after buying, their service is horrible. Lesson learned. Thanks for everyone's responses.

 

[d1nman]

Wow. Hate to hear that. I love the functionality of the note but I have had my fair share of unhappy experiences with Samsung customer service.