Replacement Atrix giving me trouble

[Silence Sarge]

So I lost my phone like an idiot over the weekend and had to order a replacement for $125 from phoneclaim.com yesterday. Everything went well and the phone arrived this afternoon, but I plugged it in to let it charge while I went back in to work and came back to try it to find a dead spot on the screen. The "T", "V", and "G" buttons don't work at all in portrait mode. Do I have to take this back to AT&T or try to talk directly to Motorola? Am I going to get screwed and have to pay another $125 or will it get replaced for free?

 

[dalvik]

Does this replacement device have a warranty? if yes then call Moto.

 

[yodatom10]

So I lost my phone like an idiot over the weekend and had to order a replacement for $125 from phoneclaim.com yesterday. Everything went well and the phone arrived this afternoon, but I plugged it in to let it charge while I went back in to work and came back to try it to find a dead spot on the screen. The "T", "V", and "G" buttons don't work at all in portrait mode. Do I have to take this back to AT&T or try to talk directly to Motorola? Am I going to get screwed and have to pay another $125 or will it get replaced for free?

Take it right to att and they will give u a new phone without issue

Sent from my Xoom using Tapatalk

 

[Silence Sarge]

Thanks guys, I'm going to try going in to the AT&T store after work today and see if that works...if not I'll try contacting Motorola.

 

[sk8trix]

let us know because paying for another one is really messed up especially when they're giving us nonworking devices.

 

[Silence Sarge]

I went to the AT&T store last night and spoke with a rep. He called the insurance company spoke with them for 2 or 3 minutes then handed me the phone and I spoke with them for another 3 or 4 minutes and easy as that they are overnighting another to me for free. It ended up being much less painful than I expected.