Syncing doesn't do the trick. I needed to transfer data from old S4 to "new" replacement S4. I attempted "smart switch" app but it didn't work at first. Then, when I needed to look up some info from my memos, all but one old memo had disappeared. I spent yesterday (6 hours!!!) with various tech support. Nobody at Samsung could tell me how to get my data back from the Samsung account "cloud" storage. I tested my theory by adding new memos and could see that the storage usage went up a bit with each memo. This makes me think that my info is still stored, I just don't know how to retrieve it!!!!!