S10 - Middle edges of screen unresponive

[GMan737]

Just got my S10 today and I already noticed a big problem. If I try to tap anything near both the left and right edges in the middle of my display, nothing happens or things hang up. For instance, using the Samsung keyboard, I can't press either 1 or 0. It is repeatable with other apps as well.

It seems to be a software issue with the edge panels because it is in the region of the screen that shows the "edge". However, turning edge off has no effect on the problem. Also tried turning on Touch sensitivity but no help. If I go to developer options and enable pointer location, all areas of the screen respond, even the edge area, so it doesn't seem to be a hardware issue.

I took off my case but that didn't fix it either. I could try taking off the screen protector but I'd hate to ruin it if that's not the problem.

Anyone else having this problem? I'd hate to RMA a phone 2 days before its official release lol.

 

[JHBThree]

Do you have the accidental touch protection on?

 

[GMan737]

Yes. Turned it off and no change.

 

[Maknora]

Factory reset

 

[GMan737]

If I boot into safe mode the problem goes away.

 

[WizeGuyDezignz]

I'm not having this problem at all. Something is wrong.

 

[mustang7757]

Just got my S10 today and I already noticed a big problem. If I try to tap anything near both the left and right edges in the middle of my display, nothing happens or things hang up. For instance, using the Samsung keyboard, I can't press either 1 or 0. It is repeatable with other apps as well.

It seems to be a software issue with the edge panels because it is in the region of the screen that shows the "edge". However, turning edge off has no effect on the problem. Also tried turning on Touch sensitivity but no help. If I go to developer options and enable pointer location, all areas of the screen respond, even the edge area, so it doesn't seem to be a hardware issue.

I took off my case but that didn't fix it either. I could try taking off the screen protector but I'd hate to ruin it if that's not the problem.

Anyone else having this problem? I'd hate to RMA a phone 2 days before its official release lol.

Go in the dialer app punch in the code
*#0*# tap Touch and see if you can complete the touching the screen all around

 

[GMan737]

I figured it out. Since the phone ran in Safe Mode without problems, I thought it might be a bad app. Through a process of elimination it turned out to be one of the following Samsung apps that got transferred from my old S7: Game Tuner, One Hand Operation+, or Full Screen. After deleting those apps everything is fine. I'll leave this post here in case someone has a similar problem.