S10 minimizes videos and navigation, showing me google apps and wont let me record voice messages

[Android Central Question]

Noone who asked questions about videos randomly minimizing itself and homescreen showing itself for no reason has not yet got any normal or working silution.
I have a brand new S10. It does all this crazy sruff. I am not able to watch a video (ANYWHERE! - internet, streaming...), I am not able to drive and see navigation infront if me as it keeps minimizing it, it isnt possible to record a voice message on Whatsapp as it stops recording after several minutes. It drives me crazy and I am ready to return the phone. Is there anyone who had already successfully resolved this or is it a software error?
PLEASE do not ask me if I had not touched the screen by mistake and do not ask if I rebooted the mobile or deleted some caches or whatever, these tips are completely out of the topic, that is not the cause for sure. Thank you for any tips that could really work.

 

[B. Diddy]

Welcome to Android Central! Oftentimes, the reason why there are no definite solutions to a question is because the people who ask the question never come back to give additional details or let us know if suggested solutions worked or not.

First, you say you have a "brand new" S10. The S10 was released in Feb 2019, so are you sure it's in mint condition? Or did you get it used or refurbished? If it isn't mint condition, there's more chance that the phone might be defective (which may therefore be a reason why the previous owner wanted to get rid of it).

Do you have a screen protector on? This is a common question we ask because poorly fitting screen protectors are a frequent reason for "phantom touches," which could explain all of your issues. If you have a screen protector on, try taking it off.

Do the problems still happen in Safe Mode? https://www.t-mobile.com/support/devices/android/samsung-galaxy-s10/safe-mode-samsung-galaxy-s10

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Android Central Question]

Response to B.Diddy

Dear B.Diddy,

Thank you very much for responding to my question regarding S10 minimizing videos, navigation and so forth...

I would like to respond to you as well however it is not possible to register at this website and so I hope my message finds you well. I registered myself as you suggested but I never received the confirmation email and I cannot sign up again as my email is already registered and password reset doesnt work due to non-existing account.

But I wanted to let you know based on what you adviced, that my phone does those things even in the safe mode and I have no screen protective foil.

Is there any solution or is the phone only worh returning due to some SW error?

Thank you.
Eva

 

[belodion]

Threads merged.

Eva: Try emailing community@futurenet.com about your difficulty in registering.

I shall also move the whole thread to the S10 forum, where other users may be able to advise.

 

[B. Diddy]

If they happen in Safe Mode, then that's more suggestive of a hardware problem. The next step would be a factory reset. If it still happens after a reset, then I can only suggest bringing it to a repair shop.

This is also why I wanted to know if this was definitely a brand new device, or if it was used or refurbished. There's more chance of a problem with the latter, which may be the reason why the previous user got rid of the phone.