S22 5G - Stuck at "Phone is Loading"

[ccfla83]

Hi experts,

My Galaxy S22 will start up but won't proceed past the "Phone is starting..." It appears it cannot get past the UI loading. A message is displayed at the bottom "Serious Software issue detected" - no update available.

I'm unable to get my data to transfer with smart switch since I cannot access my applications. I tried safe mode, clear cache in the boot menu. I've also removed any recently installed app.

Any suggestions?

Thanks,

CC

 

[rvbfan]

What happens if you press check for update?

 

[ccfla83]

rvbfan,

Thanks for your response. When I click update I get this screen but nothing happens upon clicking "Download and Install"

 

[mustang7757]

Welcome to AC!

Flash the stock firmware, follow this guide I made if you have further questions tag me

Odin/Frija /Firmwares Place Them Here

Always use latest Odin, Frija, from XDA and SamMobile and samfw.com other sources. Going from carrier to unlock or unlock carrier use Odin B patch (prince comsey) Back Up Your Device

forums.androidcentral.com

 

[ccfla83]

mustang,

thank you for taking the time to reply. If I flash the stock firmware for this S22 will my data still remain intact?

Thanks,
CC

 

[mustang7757]

mustang,

thank you for taking the time to reply. If I flash the stock firmware for this S22 will my data still remain intact?

Thanks,
CC

Yes home CSC will save Data and regular CSC will factory reset

 

[ccfla83]

Got it. I think I can handle it, I'm going to follow your guide to a T.

 

[mustang7757]

Got it. I think I can handle it, I'm going to follow your guide to a T.

Ok let me know

 

[ccfla83]

mustang,

I'm hopeful you can provide some more information for me.

Can you point me to the correct firmware (HOME) for my T-mobile phone (Samsung S22 5G) Model SM-S901U

The current installed software (Baseband Version) which I think is causing the book problem is: S901USQS6EXJ3
Kernel Version 5.10.198-android12-9-29544585-abS901USQS6EXJ3
Build Number: UP1A.231005.007.S901USQS6EXJ3

When I look up that version it shows US Celluar not Tmoble.

When I boot the phone to download mode here is some other info:
CARRIER: XAU
Current Binary: Samsung Official
FRP Lock: ON


I did move my physical sim to another phone so I can use it while I try to restore this phone's OS so I can access (backup my photos/data).


Thank you,
CC

 

[mustang7757]

mustang,

I'm hopeful you can provide some more information for me.

Can you point me to the correct firmware (HOME) for my T-mobile phone (Samsung S22 5G) Model SM-S901U

The current installed software (Baseband Version) which I think is causing the book problem is: S901USQS6EXJ3
Kernel Version 5.10.198-android12-9-29544585-abS901USQS6EXJ3
Build Number: UP1A.231005.007.S901USQS6EXJ3

When I look up that version it shows US Celluar not Tmoble.

When I boot the phone to download mode here is some other info:
CARRIER: XAU
Current Binary: Samsung Official
FRP Lock: ON


I did move my physical sim to another phone so I can use it while I try to restore this phone's OS so I can access (backup my photos/data).


Thank you,
CC

No worries all carrier US version firmware are compatible

 

[ccfla83]

mustang,

after downloading the firmware to my PC, one of the files is HOME_CSC, CSC_OYN, and another is USERDATA_XAU

Do I still want to select the HOME_CSC to retain my data?

I only ask because the Carrier is listed as XAU on the phone Download screen. I have Tmobile service.


Thanks again!

 

[ccfla83]

I think what I'm wondering is if I include the userdata_xau file in Odin ?

Thanks again

 

[mustang7757]

mustang,

after downloading the firmware to my PC, one of the files is HOME_CSC, CSC_OYN, and another is USERDATA_XAU

Do I still want to select the HOME_CSC to retain my data?

I only ask because the Carrier is listed as XAU on the phone Download screen. I have Tmobile service.


Thanks again!

Yes select Home CSC to save Data

 

[mustang7757]

I think what I'm wondering is if I include the userdata_xau file in Odin ?

Thanks again

Do not use User data in Odin or at all

 

[ccfla83]

@mustang7757 here is an update:

I flashed it with the 4 files. It completed and rebooted. It still has the phone is starting message...it is acting exactly as it was prior to the flash.

Any suggestions? Thanks!

 

[mustang7757]

At this point it doesn't look good for saving data but you can try to flash without Home CSC to factory reset

 

[ccfla83]

At this point it doesn't look good for saving data but you can try to flash without Home CSC to factory reset

Dang..i was afraid of that. Can I flash to an older firmware or wait for a new firmware for a chance to recover data?

 

[mustang7757]

Dang..i was afraid of that. Can I flash to an older firmware or wait for a new firmware for a chance to recover data?

Samsung won't allow to flash to lower firmware once your on a current one do to security updates that come with it , I'm not sure a newer firmware would help but you can try and see when one is available.

 

[ccfla83]

Samsung won't allow to flash to lower firmware once your on a current one do to security updates that come with it , I'm not sure a newer firmware would help but you can try and see when one is available.

Thanks Mustang for the help. I'll probably hold on to the device and not perform a factory reset for awhile. I'll let you know if I ever have any success

 

[mustang7757]

Thanks Mustang for the help. I'll probably hold on to the device and not perform a factory reset for awhile. I'll let you know if I ever have any success

Anytime
Yes please do.