So I've only had my S4 "ACTIVE" for 2 weeks. The other day I left it on the armrest of a plastic outdoor lounge chair and my friend bumped it, knocking the phone to the concrete. A total of maybe 2 feet. This is what happened. I have insurance through AT&T but they said the deductible is $199. THAT'S WHAT I PAID FOR THE PHONE TO BEGIN WITH!!! ATT called Samsung for me and they got turned away. I called again and insisted to speak to supervisor and they called it "misuse." I'm so furious right now!!!