S5 Screen Lock - I now only get PIN or Password options

[Wombaticus]

It was working fine with finger scanning, until an App asked me to do something security wise, now I can't get out of anything other than PIN or password (all other options are 'shaded out' so can't be selected).

The user guide is no use, it assumes I still get all options available.

Any ideas???

 

[bespinct]

It was working fine with finger scanning, until an App asked me to do something security wise, now I can't get out of anything other than PIN or password (all other options are 'shaded out' so can't be selected).

The user guide is no use, it assumes I still get all options available.

Any ideas???

What app was it that asked you to change security? If it is something that has specific security requirements, it will limit what you can use for login. Most exchange apps will do that.

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[dwd3885]

What app was it that asked you to change security? If it is something that has specific security requirements, it will limit what you can use for login. Most exchange apps will do that.

Posted via Android Central App

Yea if it's a work email or exchange it may force you to do a certain type security.

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[eyecon82]

Yep, work emails tend to mess with security requirements

Sent from my SM-G900P using Tapatalk

 

[Wombaticus]

Yep, setup work email this morning. Dammit!!

Thanks for the advice....

 

[Eric Glass]

It was working fine with finger scanning, until an App asked me to do something security wise, now I can't get out of anything other than PIN or password (all other options are 'shaded out' so can't be selected).

The user guide is no use, it assumes I still get all options available.

Any ideas???

How did you fix this because I'm not sure what I clicked for it to happen but mine is doing the same thing.

 

[Clocks]

How did you fix this because I'm not sure what I clicked for it to happen but mine is doing the same thing.

You'll want to go into Settings > Security > Device Administrators (that's what it is on stock android anyways, Samsung might have renamed it all).

Uncheck whatever is there that added the security requirements. FYI if it was your work email and you uncheck it, you wont get your work email any more.

 

[Eric Glass]

For some reason it did not work for mine.

 

[Chelsea Davis]

All you have to do is clear your credentials, just fixed my bosses by doing that.

 

[DocGo]

All you have to do is clear your credentials, just fixed my bosses by doing that.

How do you do this and will this disable work email from working afterwards?

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