S9+ screen off when I pull it away from my ear

basheirt

New member
Jan 12, 2019
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I know there's a setting somewhere, but when I move the phone away from my ear, my phone screen stays off. It used to (until very recently) turn on when I pulled it away. Any idea what might have happened?

Now, when I say goodbye and move the phone to press the hangup button, I have to first turn the screen on with the power button.

Same if I have to press a number on a robo menu, want to go to speakerphone, open my calendar, etc. Not sure why the screen is staying off.
 
If you haven't changed anything, the proximity detector probably went bad.

But a case, or even a screen protector, could cause that if you recently added one. (The detector works by reflected light - phone to your ear, back to the phone.)
 

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