Samsung account and cloud websites offline?

[ricardovix]

Hello Guys,
I'm trying to switch from my s10+ to my s20+ but I can't, because when I try to login in my samsung account I have a "network error".
I've also tried to login through my computer, wife iphone, using wifi, 4g and nothing, the account.samsung.com are offline to me.
Does anyone know what's happening? The website is really having problems? Does anyone know when it will be back online?

Thanks!

 

[mustang7757]

I'm not having issues on my end, but possible your area is

 

[ricardovix]

I'm not having issues on my end, but possible your area is

Looks like it's my internet provider, 2 friends that use another provider accessed the site with no problem and I accessed using a VPN.

 

[mustang7757]

Looks like is my internet provider, 2 friends that have another provider accessed the site with no problem and I accessed using a VPN.

Ok then try without VPN

 

[ricardovix]

Ok then try without VPN

without VPN i can't access (they can).

 

[mustang7757]

without VPN i can't access (they can).

Oh , wow that's strange
Without a vpn do you see other issues like cant go into websites or not receiving texts?

 

[ricardovix]

Oh , wow that's strange
Without a vpn do you see other issues like cant go into websites or not receiving texts?

No, I'm just having problem with samsung account website.

 

[mustang7757]

Do you have any issues login into your Samsung account on the phone?

 

[ricardovix]

Do you have any issues login into your Samsung account on the phone?

In the last few days, yes (both, 4G and home internet are from the same provider). This is the 1st time that this problem happened.

 

[mustang7757]

Who's your cell phone provider?

 

[ricardovix]

Do you have any issues login into your Samsung account on the phone?

In the last few days, yes (both, 4G and home internet are from the same provider). This is the 1st time that this problem happened.

"Claro" (I'm from Brazil)

 

[mustang7757]

In the last few days, yes (both, 4G and home internet are from the same provider). This is the 1st time that this problem happened.

"Claro" (I'm from Brazil)

Yeah strange , go to settings>general management>reset>reset network see if that helps

 

[ricardovix]

Yeah strange , go to settings>general management>reset>reset network see if that helps

still not working, unfortunately.

 

[mustang7757]

still not working, unfortunately.

Maybe try reach out to Samsung see what's going on with your account.

 

[ricardovix]

mustang, now I'm facing another problem...

I hate the "Whatsapp Images" folder inside que gallery because of the XXX images that everyone share. To solve that I always created a ".nomedia" file inside the "Whatsapp Images" folder (Internal Memory->Whatsapp->Media->Whatsapp Images) using the Solid Explorer and that always solve the problem to me, because the Whatsapp Images dissapear from my gallery folder.

I've done that twice today but it corrupted ALL my whatsapp images. I click on them (inside the whatsapp app) and they're not available. When I access the WhatsApp Image using Solid Explorer ALL images are gone and I can't see the files.

Do you know why this is happening?

Regards,

Ricardo

 

[mustang7757]

mustang, now I'm facing another problem...

I hate the "Whatsapp Images" folder inside que gallery because of the XXX images that everyone share. To solve that I always created a ".nomedia" file inside the "Whatsapp Images" folder (Internal Memory->Whatsapp->Media->Whatsapp Images) using the Solid Explorer and that always solve the problem to me, because the Whatsapp Images dissapear from my gallery folder.

I've done that twice today but it corrupted ALL my whatsapp images. I click on them (inside the whatsapp app) and they're not available. When I access the WhatsApp Image using Solid Explorer ALL images are gone and I can't see the files.

Do you know why this is happening?

Regards,

Ricardo

That's strange you would have to go through that , mine save to gallery.

You have these checked in WhatsApp settings?

 

[ricardovix]

That's strange you would have to go through that , mine save to gallery.

You have these checked in WhatsApp settings?View attachment 318510

Actually, what I want is to hide the whatsapp images from my gallery, using the ".nomedia" file. But now, when I create it, all my images (inside whatsapp chats) are corrupted.

 

[mustang7757]

Ok gotcha let me see if @B. Diddy or @Javier P can help

 

[B. Diddy]

Did you already try deleting the .nomedia file? Also, go to Settings>Apps, select WhatsApp, then Storage, then clear its cache. Do the images still show up as corrupted?

Have you contacted your ISP's support team about this inability to connect to your Samsung account? One thing to try is to temporarily disable IPv6, either in your router settings or your phone's APN settings.

 

[mustang7757]

Did you already try deleting the .nomedia file? Also, go to Settings>Apps, select WhatsApp, then Storage, then clear its cache. Do the images still show up as corrupted?

Have you contacted your ISP's support team about this inability to connect to your Samsung account? One thing to try is to temporarily disable IPv6, either in your router settings or your phone's APN settings.

I believe OP tried both wifi and data same results to log into Samsung account