Samsung.com return, still haven't gotten my refund

melonzzzzz

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Aug 23, 2016
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Went to post this in the Samsung.com return thread but saw it was locked.

I returned my Note 7 in my fireproof box but still haven't received my refund. It was delivered 11/28.

Calls to Samsung CS just end up in them asking me to wait as they are processing a large number of phones.

Is anyone in the same situation?

Did you receive an email stating the check was on the way?
 

sncstep4

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Jan 11, 2017
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They received my phone 10/11/2016. They tell me to wait another 2 weeks every time I call. They telling me I should have received it by now along with a email. Very frustrating !
 

jhimmel

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Jul 15, 2014
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Not good. I was forced to send mine back as well. Now they have my phone, and my money, and I am at their mercy for THEIR screw up. Like we haven't been inconvenienced enough. I had also purchased a costly battery backpack for my Note 7 from them, and don't even know if I want to go through the hassle of trying to get THAT returned and refunded. I have over $1,000 spent in Phone and accessories, some of which I know I will never get back. All of this is part of the reason I didn't even want to return the thing.

So far, they have not even acknowledged receiving the phone back - although tracking says they got it last week.
 

jhimmel

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Jul 15, 2014
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Spent 45 minutes on the phone with them yesterday (got disconnected 20 minutes into the first call and had to call again). They said to call back in a week if I don't receive it by then. Awesome...
 

jhimmel

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Jul 15, 2014
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Does anyone actually ever get a refund from Samsung.com? Just called again and was told to wait another 2 weeks. Yes, he was serious. That will make ONE MONTH to process a refund (IF it actually happens - which it probably won't).
Samsung.com sucks, big time.
I have nothing. They have my phone and my money. No one on the phone there seems to have any clue what they are supposed to do.
 

ticketbabe2

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Sep 25, 2016
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I purchased my Note 7 from Best Buy & did 1st & 2nd recall returns with them. Verizon & Best Buy did refunds with little trouble. Plus I got extra credit @ Best Buy. My best choice for buying new phones..in person.
 

ol_jackburton

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Feb 12, 2017
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I received the email from samsung support telling me that a compensation request has been submitted on my behalf.

I returned my around the end of January
 

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