Samsung Galaxy Note 4 4G really acting up

[skatergirl]

Re: 4G really acting up

Sounds very much like a bad SIM card to me...

That is what I am thinking it is ... thanks to Almeuit for bringing it to my attention. I will know Friday after I get to the Verizon store.

 

[KreepyKen]

Re: 4G really acting up

Yeah, that leaves the sim as the common denominator. I hope a new one solves your problem.

 

[skatergirl]

Re: 4G really acting up

So ... as the saga continues, lol.

I went to the Verizon store today and got a new sim card. Of course, while in the Verizon store with its boosted antenna, I was getting perfect five bar 4g. This of course led me to think my antenna was bad since at a boosted level I was getting great service. Anyway, Verizon gave me a new sim card, but did not have any back doors. We then left Verizon and were not even out of the parking lot when I dropped down to 3g.

I got home and called Verizon to see if I could get a back door sent to me and of course Verizon did not have any back doors. The rep was very nice and helpful and said not even his supervisor could send out a brand new phone, and since I already have a better business bureau complaint started over all this, I decided to try to work with him and see if we could get something worked out.

Cory, the rep, told me if Samsung had a back door, Verizon would pay for it. While on the phone we contacted Samsung and we were told the back doors -- which they want $50 for by the way -- were on back order. Ummmm .... something tells me there is an issue with Note 4 back doors. Anyway, Samsung had black back doors in stock, but my phone is white. So, Cory, my husband and I all started searching online for a back door. I found one on ebay for a quarter of the price Samsung was asking and Cory credited my account immediately. And he also credited me for my glass screen protector in the event the door doesn't work with my current phone but with the replacement phone.

My new back door should be here between Tuesday and Saturday. I tried to find one with prime shipping at Amazon, but I didn't want one that said AT&T on it (nothing against AT&T.) Hopefully this will work with one of the two phones ... preferably my original. If not, I still have my BBB card to play. The Verizon folks who handle BBB complaints have the power to do just about anything.

 

[giper54]

Do you have another Verizon phone you can check dBm vs. your Note 4. You could even compare the dBm of a phone at the Verizon store. The higher the number the worse your reception. Note 3 had a terrible antenna for AT&T. I briefly had a Note 4 for AT&T and I would drop down to 4 G a lot while my other phones would hold an LTE signal, dBM was also about 3-5 points higher on my Note too.

 

[skatergirl]

Do you have another Verizon phone you can check dBm vs. your Note 4. You could even compare the dBm of a phone at the Verizon store. The higher the number the worse your reception. Note 3 had a terrible antenna for AT&T. I briefly had a Note 4 for AT&T and I would drop down to 4 G a lot while my other phones would hold an LTE signal, dBM was also about 3-5 points higher on my Note too.

Hi ... How do I find the dBms to make the comparison?

 

[giper54]

To get dBm and asu;

Go to Setting > About Phone > Status and tell us your Signal Strength that is dBm #

 

[skatergirl]

Ok, so at the time of checking, this is what I found.

Note 4 (-103 dBm 37 asu)
Turbo (1x 120 dBm 4G -108dBm)

I also think I found another issue that was causing my data to be so sketchy. I read in a different thread something about metal causing signal interruption. I had started using a metal bumper case a few weeks ago and once I put my Incipio back yesterday on, my signal improved. I did not get to test it as I wanted yesterday because I got into the movie theater late and was not able to look at my phone. That being said, I think the network here is totally saturated and Verizon needs to increase tower space.

While in the restaurant after the movie, a Verizon G3 had dropped down to g3, the Turbo had dropped at one point to 3g and my phone at the restaurant dropped for a few minutes to 3g.

As I was driving home on 4g from a crowded shopping area, the football game on NFL mobile buffered a lot, but as soon as I got away from the crowded area, it was smooth sailing the rest of the way home.

 

[dpham00]

Considering that the antenna is in the band, it shouldn't be surprising that the battery signal decreased.

Sent from my Samsung Galaxy Tab Pro 8.4