Samsung Galaxy note 9 CPU overheating

[topi14]

Hello, I got my new phone just two weeks and I noticed huge issue, or is it just faulty piece for repair? :/

Yesterday I was using phone around 30 mins, always on sun 30 ' C, phone was really hot in my hands, I was running camera to make videos 1920x1080, as well slow motion and I got this notification: Warning! Temperature too high to use Camera. Wait for phone to cool down before using Camera.
See screenshots from CPU monitor app, when 47'C I got this warning, however i am not sure if its correct temperature.

This is actually ridiculous, how about users in the world? In Asia if there is 40 ' C on sun? Is that EU CPU Exynos 9810 not able cooling on the sun? How about your experience with worldwide model with CPU Snapdragon 845???

Samsung Galaxy Note9 N960F - EU version, CPU Exynos 9810
Score in Antutu Benchmark 249267, device verification passed.

See attached screenshots, thanks for any advice

 

[adegbenroagoro]

Hello, I got my new phone just two weeks and I noticed huge issue, or is it just faulty piece for repair? :/

Yesterday I was using phone around 30 mins, always on sun 30 ' C, phone was really hot in my hands, I was running camera all time and I got this notification: Warning! Temperature too high to use Camera. Wait for phone to cool down before using Camera.
See screenshots from CPU monitor app, when 47'C I got this warning, however i am not sure if its correct temperature.

This is actually ridiculous, how about users in the world? In Asia if there is 40 ' C on sun? Is that EU CPU Exynos 9810 not able cooling on the sun? How about your experience with worldwide model with CPU Snapdragon 845???

Samsung Galaxy Note9 N960F - EU version, CPU Exynos 9810
Score in Antutu Benchmark 249267, device verification passed.

See attached screenshots, thanks for any advice

View attachment 304252View attachment 304253View attachment 304254

I'm using the Exynos Note 9. Bought it in November on Android Oreo. Sporadically during the second week it would get hot but I never let it go above 41 °C before taking counter measures. After that period I stopped having the issue. It's hasn't occurred on Android Pie. I live in Nigeria. However running your camera (video?) continually in the sun for 30 minutes I think could cause it to heat up.

 

[topi14]

yes mate we recording full hd video for our youtube vlog, this problems happened also in slowmotion or even i fly with my drone, phone getting really hot, i have wifi, data, gps turn on...

 

[Bosbouer]

It's a phone not a goPro. You're pushing the envelope way beyond design parameters.

 

[topi14]

So I solved the problem myself.

But firstly I been in the Samsung authorised service and told them this problem. They checked in the computer this phone serial number and they found out that this phone is only for Hungarian market and they cannot repair for free in warranty. I live in Czech Republic and only that they can repair. That's a little bit cheating from the seller where I bought this phone, so I go back to reseller (Mobinet.cz), give phone for repair. After two weeks they give back and said they do something with software. OK, so I am testing repaired phone, But even after that I see the same problem, overheating while running camera video. And warning message pop up again.

So I changed the second party app for making video, Filmic Pro, testing even 4k video and don't have a problem at all. Phone is even physically cold, not burning, like in Samsung camera! (Even hard to hold in hands).

Anyway you should always buy phone in authorised reseller in your country or in official store, don't go for cheaper price like me.