Samsung Galaxy Tab Pro 12.2" - Android 4.4 reboot loop

anon(10404622)

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Jan 30, 2018
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Hi, I was stuck trying to reinstall Android from an external storage mSD card onto a Samsung Galaxy Tab Pro 12.2". I believe this tablet uses Android 4.4 KittyKat. It's in a reboot loop - no desktop screen get top menu. Stays on for 1-2 minutes and reboots. This process continues.

If there a zip file I can download of Android 4.4 so I can do the 'update from external storage' option in the Android recovery mode?

I suppose I can do a factory reset but would have to backup her files with a program that supports this device. The problem is a setting likely has to be turned on for usb so since I can't boot up the device I can't get to the setting. Thus, trying to update from external storage would be a better option.
 

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