samsung galaxy y back key does not work well

fiendfyreh

New member
Jun 20, 2012
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the back soft key(at right of home key) of my samsung galaxy y doesn't work well. Sometimes it does and sometimes it does not. i try to solve this problem by clearing ram via task manager. And it works sometimes and sometimes it does not. Then only option is the home key. Please help me fix it. I have no idea wheather its hardware or software bug. Help me
 
Do you have any other issues when touching that area of the screen when in an app? If so, could be a problem with the touchscreen.

If not, do a factory reset maybe. If that doesn't fix it, then, you know it's a problem with the phone and if it's still under warranty, you should contact your carrier.
 
thanx for reply

it works well on apps
i will factory reset it as u suggested
finger crossed

Cool, good luck!! Make sure to post back what the result is.

You should post these types of questions in the right forum channels, you usually get better responses.

Yes, this would have been better suited for General Help and How To or the device specific forum. But, I gave up a long time ago being concerned about that. It seems like half the posts in the introduction forum are troubleshooting issues, and, I don't want to overwhelm the Mods asking them to move threads every day.
 
do you have a screen protector??? try to remove it...my samsung galaxy Y is in that case too..i have a screen protector,then i removed it,now the back soft key is working!
 

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