Samsung LED Case No Longer Linked to My Phone

[oceanrealm]

I have had the Samsung LED Case working beautifully on my Note 9 for nearly 2 weeks until today when it just stopped working. There has been no physical damage to the case or phone. Additionally, when I look for the settings under accessories, the LED case does not even show up. I did a wipe cache partitioning to no avail. Do not want to do a factory reset without checking first with the forum. I also sent an email to Samsung technical support earlier today. Will hopefully hear from them within 24 to 48 hours. In the meantime, maybe someone here has some suggestions.

 

[bandofbrothers2112]

Is your Nfc still turned On in your phones settings ?

 

[oceanrealm]

I've tried turning the NFC on then off, etc., but no change.

 

[bandofbrothers2112]

If Nfc is still working on your phone then it's likely the case has failed.

It would be beneficial if you knew someone with another phone to try it with or pop in to a Samsung Service Centre.

 

[oceanrealm]

Thanks. I just got the email back from Samsung tech support and they also suggested trying another phone in the case. I may go to my local Sprint store and see if they can test out the case in another Note 9. If it's the case, Samsung said they would replace it.

 

[Xxtoxicskittlexx]

Does the case light up and show time when you cover it? Can you locate the LED Icon Editor in apps? Most likely the notifications got disabled. Try this.

 

[oceanrealm]

Thanks for the suggestions. But I took it to a Sprint store where they put another Note 9 in it and confirmed the case is defective. So I contacted Samsung support who sent me a UPS label to return the case. I'll update this thread once the replacement case comes in. I hope this is an isolated event especially for such an expensive case ($64 plus tax). But I do love it! I had the same type of case on my Note 8 for the past year with absolutely no issues. In fact, if Samsung hadn't changed the dimensions of the Note 9 ever so slightly, the previous case would have fit (I actually tried)!!!

 

[oceanrealm]

UPDATE: Sent the case back with documentation from Sprint Store tech people who verified the case was defective AND a copy of the invoice/proof of purchase. Days later get an email from Samsung stating they needed proof of purchase. Even though I had included that with the case, I called Samsung and got a direct email address to send a copy of the invoice/proof of purchase. Earlier this week I got another email from Samsung stating they never got my proof of purchase and thus are sending the defective case back to me. I was livid, so I called and forwarded the email (again) with the invoice/proof of purchase, yesterday. They said they would try to stop the return of the defective case and process the exchange. I was sick of waiting so yesterday I found a new Samsung LED case on Amazon and ordered it - actually got it today (using Amazon Prime). I'm happy to say the new case works beautifully. I assume sometime before "Xmas" I'll get the replacement case from Samsung I did ask them to send a Black replacement rather than blue, as the one I just got is blue -- once received I'll then have a backup LED case. Not great customer service in this situation, but I love the LED case so much that the past 2 weeks without it were miserable. Finally, I have no idea why the original case went bad. It was not physically damaged in any way. The chip that communicates with the phone obviously went bad!!